
    Joann BACELLI, Plaintiff, v. MFP, INC. and St. Joseph’s Hospital, Inc., Defendants.
    Case No. 8:09-cv-1396-T-27EAJ.
    United States District Court, M.D. Florida, Tampa Division.
    July 28, 2010.
    
      Timothy Condon, Vollrath-Condon, PA, Tampa, FL, for Plaintiff.
    Ernest H. Kohlmyer, III, South Milhausen, PA, Orlando, FL, John Travis God-win, Kirk Stuart Davis, Akerman Senterfitt, Tampa, FL, for Defendants.
   ORDER

JAMES D. WHITTEMORE, District Judge.

BEFORE THE COURT are the Magistrate Judge’s Report and Recommendation (Dkt. 45) and the parties’ cross-motions for summary judgment (Dkts. 14, 40, 41). Plaintiff alleges that Defendants violated the federal Fair Debt Collection Practices Act (“FDCPA”), 15 U.S.C. §§ 1692 et seq., and the Florida Consumer Collection Practices Act (“FCCPA”), Fla. Stat. §§ 559.55 et seq., by demanding immediate payment on a debt while she was in bankruptcy, after the debt’s discharge, and while she was represented by an attorney with respect to the debt. As set forth below, the Magistrate Judge’s Report and Recommendation is approved and adopted. Plaintiffs Motion for Partial Summary Judgment as to Liability Only and Defendant St. Joseph’s Hospital, Inc.’s Motion for Summary Judgment are DENIED. Defendant MFP, Inc.’s Motion for Summary Judgment is GRANTED in part.

Background

The facts are largely undisputed. On August 29, 2008, Plaintiff through her attorney filed a voluntary petition under Chapter 7 of the Bankruptcy Code in the Middle District of Florida, Case No. 8:08-bk-13272-CPM. Pretrial Statement, Dkt. 59, ¶ H.4. Plaintiff listed on her Schedule F a debt of $459.15 owed to Defendant St. Joseph’s Hospital, Inc. (“St. Joseph’s”). (Dkt. 14-3 at 3). The bankruptcy file shows that a notice of Plaintiffs bankruptcy filing was mailed to St. Joseph’s at its processing center in Atlanta, Georgia, on September 3, 2008. Dkt. 59, ¶ H.ll. On December 12, 2008, Plaintiff was granted a discharge by the bankruptcy court. Id. ¶ H.12. The bankruptcy file shows that a notice of Plaintiffs discharge was mailed to St. Joseph’s on December 14, 2008. (Dkt. 14-5).

On November 17, 2008. St. Joseph’s forwarded Plaintiffs account to Defendant MFP, Inc., d/b/a Financial Credit Services (“MFP”), for collection. St. Joseph’s did not inform MFP that Plaintiff had filed for bankruptcy. Nasso Aff. ¶¶ 5, 9. MFP is not listed as a creditor or other party on Plaintiffs bankruptcy mailing matrix. Dkt. 59, KH.9. Prior to June 26, 2009, MFP had no actual notice from the bankruptcy court, from Plaintiff, or from St. Joseph’s that Plaintiff had filed for bankruptcy or was represented by an attorney with respect to the debt. Id. ¶ H.8.

About November 18, 2008, MFP mailed and Plaintiff received MFP’s initial collection letter (the “post-petition MFP collection letter” [Dkt. 5-2]). Id. ¶ H.5. About December 18, 2008 and February 18, 2009, respectively, MFP mailed and Plaintiff received MFP’s second and third collection letters (together, the “post-discharge MFP collection letters” [Dkts. 5-3, 5-4]). Id. ¶¶ 6-7. On June 30, 2009, MFP was informed that Plaintiff had filed bankruptcy and was represented by counsel. Nasso Aff. ¶ 15. At that time, the MFP account notes were updated and the account was closed and returned to St. Joseph’s. Id.

About September 11, 2008 and October 8, 2008, respectively, St. Joseph’s mailed to Plaintiff and Plaintiff received bills (together, the “post-petition hospital bills” [Dkts. 5-5, 5-6]) for the debt at issue. Dkt. 59, ¶ 9. ¶¶ H.13-14.

Standard

Summary judgment is proper if following discovery, the pleadings, depositions, answers to interrogatories, affidavits and admissions on file show that there is no genuine issue as to any material fact and that the moving party is entitled to judgment as a matter of law. Celotex Corp. v. Catrett, 477 U.S. 317, 322, 106 S.Ct. 2548, 91 L.Ed.2d 265 (1986); Fed.R.Civ.P. 56. “An issue of fact is 'material’ if, under the applicable substantive law, it might affect the outcome of the case.” Hickson Corp. v. N. Crossarm Co., 357 F.3d 1256, 1259-60 (11th Cir.2004). “An issue of fact is ‘genuine’ if the record taken as a whole could lead a rational trier of fact to find for the nonmoving party.” Id. at 1260. All the evidence and factual inferences reasonably drawn from the evidence must be viewed in the light most favorable to the nonmoving party. Adickes v. S.H. Kress & Co., 398 U.S. 144, 157, 90 S.Ct. 1598, 26 L.Ed.2d 142 (1970); Jackson v. BellSouth Telecomms., 372 F.3d 1250, 1280 (11th Cir.2004).

Once a party properly makes a summary judgment motion by demonstrating the absence of a genuine issue of material fact, whether or not accompanied by affidavits, the nonmoving party must go beyond the pleadings through the use of affidavits, depositions, answers to interrogatories and admissions on file, and designate specific facts showing that there is a genuine issue for trial. Celotex, 477 U.S. at 323-24, 106 S.Ct. 2548. Plaintiffs evidence must be significantly probative to support the claims. Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 249, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986).

The Court will not weigh the evidence or make findings of fact. Anderson, 477 U.S. at 249, 106 S.Ct. 2505; Morrison v. Amway Corp., 323 F.3d 920, 924 (11th Cir.2003). Rather, the Court’s role is limited to deciding whether there is sufficient evidence upon which a reasonable juror could find for the nonmoving party. Id.

Discussion

The FDCPA provides a civil cause of action against any debt collector who fails to comply with its requirements. Edwards v. Niagara Credit Solutions, Inc., 584 F.3d 1350, 1352 (11th Cir.2009) (citing 15 U.S.C. § 1692k(a)). The FDCPA prohibits debt collectors from using any false representation as to the “legal status of any debt.” 15 U.S.C. § 1692e(2)(A). “A demand for immediate payment while a debtor is in bankruptcy (or after the debt’s discharge) is ‘false’ in the sense that it asserts that money is due, although, because of the automatic stay (11 U.S.C. § 362) or the discharge injunction (11 U.S.C. § 524), it is not.” Randolph v. IMBS, Inc., 368 F.3d 726, 728 (7th Cir.2004) (dicta); see also Ross v. RJM Acquisitions Funding LLC, 480 F.3d 493, 495 (7th Cir.2007) (“Dunning people for their discharged debts” is prohibited by 15 U.S.C. § 1692e(2)(A)); cf. Turner v. J.V.D.B. & Assocs., Inc., 330 F.3d 991, 995 (7th Cir.2003) (“Turner I ”) (reversing summary judgment in favor of debt collector on claim under 15 U.S.C. § 1692e(2)(A) in part because a reasonable jury could conclude debt collector’s collection letter implied that the discharged debt was still payable). The FDCPA also prohibits debt collectors from using “unfair or unconscionable” debt collection methods, 15 U.S.C. § 1692f, and (with exceptions not relevant here) from communicating with a consumer in connection with the collection of a consumer debt “if the debt collector knows the consumer is represented by an attorney with respect to such debt and has knowledge of, or can readily ascertain, such attorney’s name and address ....” 15 U.S.C. § 1692c(a)(2).

“The FDCPA does not ordinarily require proof of intentional violation and, as a result, is described by some as a strict liability statute.” LeBlanc v. Unifund CCR Partners, 601 F.3d 1185, 1190 (11th Cir.2010). However, characterization of the FDCPA as a strict liability statute is not entirely accurate, in part because the FDCPA provides debt collectors with an affirmative defense (the “bona fide error” defense) that “insulates them from liability even when they have failed to comply with the Act’s requirements.” Edwards, 584 F.3d at 1352 (citing Johnson v. Riddle, 443 F.3d 723, 727 (10th Cir.2006)). Pursuant to the bona fide error defense, a debt collector cannot be held liable for any violation of the statute

if the debt collector shows by a preponderance of evidence that the violation was not intentional and resulted from a bona fide error notwithstanding the maintenance of procedures reasonably adapted to avoid any such error.

15 U.S.C. § 1692k(c).

A debt collector asserting the bona fide error defense must show by a preponderance of the evidence that its violation of the FDCPA “(1) was not intentional; (2) was a bona fide error; and (3) occurred despite the maintenance of procedures reasonably adapted to avoid any such error.” Edwards, 584 F.3d at 1352-53 (citing Johnson, 443 F.3d at 727-28). Section 1692k(c) “does not require debt collectors to take every conceivable precaution to avoid errors; rather, it only requires reasonable precaution.” Kort v. Diversified Collection Servs., Inc., 394 F.3d 530, 539 (7th Cir.2005). However, the required procedures must be reasonably adapted to avoid the specific error at issue. Johnson, 443 F.3d at 729. Moreover, “the procedures ... must be explained, along with the manner in which they were adapted to avoid the error.” Reichert v. Nat’l Credit Sys., Inc., 531 F.3d 1002, 1007 (9th Cir.2008). A conclusory declaration that the debt collector maintained procedures to avoid error is insufficient. Id.

The FCCPA provides that a debtor may bring a civil action against any person who violates its provisions. Fla. Stat. § 559.77. The FCCPA prohibits any person, in collecting consumer debts, from “claiming], attempting], or threatening] to enforce a debt when such person knows that the debt is not legitimate or asserting] the existence of some other legal right when such person knows that the right does not exist.” Fla. Stat. § 559.72(9) (emphasis added). As the emphasis indicates, this provision “requires actual knowledge of the impropriety or overreach of a claim.” In re Cooper, 253 B.R. 286, 290 (Bankr.N.D.Fla.2000) (citing Kaplan v. Assetcare, Inc., 88 F.Supp.2d 1355, 1363 (S.D.Fla.2000)). Additionally, like the FDCPA, see 15 U.S.C. § 1692c(a)(2), the FCCPA generally prohibits persons from communicating with a debtor “if the person knows that the debt- or is represented by an attorney with respect to such debt and has knowledge of, or can readily ascertain, such attorney’s name and address .... ” Fla. Stat. § 559.72(18) (emphasis added). The FCCPA also prohibits “willfully engaging] in ... conduct which can reasonably be expected to abuse or harass the debtor ....” Fla. Stat. § 559.72(7). The FCCPA contains a bona fide error defense substantially similar to 15 U.S.C. § 1692k(c). See Fla. Stat. § 559.77(3). Finally, the FCCPA provides that in construing its provisions, “due consideration and great weight shall be given to the interpretations of the Federal Trade Commission and the federal courts relating to the federal Fair Debt Collection Practices Act.” Fla. Stat. § 559.77(5).

FDCPA Claims Against MFP

Plaintiff alleges that MFP violated 15 U.S.C. §§ 1692e(2)(A) and 1692f(l) by sending Plaintiff the post-petition MFP collection letter while she was protected by the bankruptcy stay, see 11 U.S.C. § 362(a), and by sending the post-discharge MFP collection letters while she was protected by the discharge injunction, see 11 U.S.C. § 524 (providing that a discharge under the Bankruptcy Code operates as an injunction against collecting a discharged debt as a personal liability of the debtor). Additionally, Plaintiff contends that MFP violated 15 U.S.C. § 1692c(a)(2) by sending all three collection letters while she was represented by an attorney.

MFP contends that Plaintiffs claim under 15 U.S.C. § 1692c(a)(2) fails because the provision prohibits direct communication only “if the debt collector knows the consumer is represented by an attorney with respect to [the relevant] debt.” (emphasis added). The undisputed facts demonstrate that MFP had no actual knowledge that Plaintiff was represented by an attorney when it sent the collection letters.

In response, Plaintiff appears to argue that St. Joseph’s knowledge of Plaintiffs representation should be imputed to MFP under a “special exception” to the general rule that knowledge of the principal is not imputed to the agent. However, as Plaintiff notes, the only courts of appeals to have addressed this argument have squarely rejected it. See Schmitt v. FMA Alliance, 398 F.3d 995, 997-98 (8th Cir.2005); Randolph, 368 F.3d at 729-30. The Court agrees with these well-reasoned decisions and the Magistrate Judge that no basis exists for departing from the plain language of the statute or imputing a creditor’s knowledge to a debt- or. Accordingly, MFP is entitled to summary judgment on Plaintiffs claim against MFP under 15 U.S.C. § 1692c(a)(2).

MFP further argues that it is entitled to the bona fide error defense on all of Plaintiffs FDCPA claims because (a) it relied on information regarding bankruptcies provided by St. Joseph’s and (b) it maintains reasonable procedures to ensure that collection activity ceases upon notice of a bankruptcy and that direct contact with the debtor ceases upon notice of attorney representation. Specifically, Nasso avers that MFP’s employees are trained (a) upon learning of a bankruptcy, to note the fact in the collection notes, cease collections activities on the account, and return the account to the creditor and (b) upon learning that a consumer is represented by counsel, to note the fact in the collection notes along with the attorney’s contact information and to cease direct contact with the consumer. Nasso Aff. ¶¶ 12-14.

The FDCPA generally imposes no duty on a debt collector to independently verify information provided by the creditor. See Hyman v. Tate, 362 F.3d 965, 968 (7th Cir.2004) (debt collector that had reasonable policies and procedures in place to avoid sending collection letters to debtors in bankruptcy was not required to independently search bankruptcy records or obtain credit reports to assure that accounts forwarded for collection were not in bankruptcy); Smith v. Transworld Sys., Inc., 953 F.2d 1025, 1032 (6th Cir.1992) (debt collector was not liable for attempting to collect amount greater than consumer owed where debt collector reasonably relied on incorrect amount creditor printed on debt collector’s referral form, which instructed creditors to claim only amounts legally due and owing); Ross, 480 F.3d at 497-98.

However, the bqna fide error defense “does not protect a debt collector whose reliance on a creditor’s representation is unreasonable.” Reichert, 531 F.3d at 1006 (citing Clark v. Capital Credit & Collection Serv., Inc., 460 F.3d 1162, 1177 (9th Cir.2006) (debt collector who attempted to collect disputed medical debt was not entitled to summary judgment on bona fide error defense because consumers presented evidence indicating that debt collector knew of serious bookkeeping difficulties and billing problems in doctor’s office, and debt collector presented no evidence that its reliance on the doctor’s information was reasonable or that it maintained procedures to avoid errors)). The bona error defense requires a defendant to show that it maintains procedures reasonably adapted to avoid error. Reichert, 531 F.3d at 1006.

In Hyman, the debt collector and its client-creditor, a bank, had an informal “understanding” that the bank would not refer accounts for collection if the accounts were in bankruptcy. 362 F.3d at 967. To show the effectiveness of the understanding, the debt collector presented evidence that errors of this kind occurred very infrequently, less than .01% of the time. Id. Additionally, there was testimony that, if the bank received information that an account previously referred was in bankruptcy, the bank would promptly notify the debt collector. Id. Finally, the evidence showed that, if the debt collector received information that an account previously referred was in bankruptcy, the debt collector immediately ceased collection efforts. Based on this testimony, the relatively innocuous nature of the violation, and the slight harm it occasioned, the Seventh Circuit affirmed the district court’s conclusion that the debt collector’s procedures were reasonable and agreed that the debt collector debt collector was not required to independently confirm that accounts referred by the bank were not in bankruptcy before sending collection letters. Id. at 967-68. In short, Hyman holds that (a) an understanding with creditor-clients that they will not knowingly refer accounts subject to a bankruptcy filing and will notify the debt collector if they afterwards discover the fact together with (b) prompt cessation of collection efforts upon notification of a bankruptcy filing are procedures reasonably adapted to avoid errors of this kind. See Ross, 480 F.3d at 497.

In Alexander v. Unlimited Progress Corp., No. 02 C 2063, 2004 WL 2384645, at *5 (N.D.Ill. Oct. 20, 2004), the district court construed Randolph as requiring procedures to avoid mistakes before they occurred. In response to the plaintiffs motion for summary judgment, the only evidence the debt collector presented that it took steps to avoid mistakes was an interrogatory response stating that the debt collector “notifies creditors that it does not handle bankruptcy accounts for collection.” Id. This conclusory assertion did not defeat the plaintiffs motion for summary judgment, in part because the debt collector presented no evidence as to when (before or after collection efforts began) or how the notice was disseminated to ensure it actually reached creditors and no evidence as to the effectiveness of the notice in preventing errors. Id.

In Turner v. J.V.D.B. & Associates, Inc., 318 F.Supp.2d 681, 684 (N.D.Ill.2004) (“Turner II ”), the debt collector averred that it relied on its creditor-clients to provide relevant, accurate information on a debtor’s account, including whether a debt- or had filed for bankruptcy. The district court held that this reliance (even when coupled with procedures to prevent collection efforts after receipt of notice that an account was subject to a bankruptcy filing) was insufficient as a matter of law to support the bona fide error defense. Id. at 685. The court reasoned that the debt collector’s reliance on creditor-clients to provide the information was merely an unfounded assumption, not supported by any fact or any understanding or agreement with the creditor-clients. Id. at 686. Turner II suggests that, absent at least an informal understanding with creditor-clients that they will not refer for collection accounts in bankruptcy, reliance on them not to do so will generally be unreasonable.

In Cross v. Risk Management Alternatives, Inc., 374 F.Supp.2d 649, 652 (N.D.Ill. 2005), the district court distinguished Alexander and Turner II as eases in which “the debt collectors relied solely on a presumption that their creditor clients would not send them accounts which were subject to bankruptcy petitions.” (emphasis in original). In Cross, the debt collector presumed that its clients would not ask it to collect debts that were in bankruptcy. Id. at 651. However, the debt collector conducted bankruptcy searches on certain types of accounts (high balances, sub-prime loans, and debts of consumers who its creditor-clients thought might file for bankruptcy), which experience had taught it were most likely to be the subject of bankruptcy petitions. Id. at 651-52. Although the account at issue was not of that type (and therefore the debt collector had not conducted a bankruptcy search as to that account), the district court found the procedures sufficient to establish the bona fide error defense. Id.

Here, as in Alexander and Turner II, MFP presents no evidence of an agreement or understanding with St. Joseph’s that the latter would not to refer accounts in bankruptcy and no evidence that its reliance on St. Joseph had proved effective in avoiding errors in the past. Indeed, MFP presents no evidence whatsoever to show that its reliance on St. Joseph’s was reasonable. Accordingly, MFP is not entitled to summary judgment on the bona fide error defense.

MFP next contends that the Bankruptcy Code “preempts” Plaintiffs FDCPA claims. The Court disagrees. First, “[o]ne federal statute does not preempt another.” Randolph, 368 F.3d at 730. Rather, the pertinent question when two federal statutes address the same subject in different ways “is whether one implicitly repeals the other.” Id. An implied repeal may be found if there exists “an irreconcilable conflict between the statutes or a clearly expressed legislative decision that one replace the other.” Id. Absent a clearly expressed legislative decision, where two statutes have overlapping remedies, the later statute does not repeal the earlier by implication as long as people can comply with both. Id. at 731. In Randolph, the Seventh Circuit discussed the matter at length found no irreconcilable conflict between the remedies available under 11 U.S.C. § 362(a) and claims under 15 U.S.C. § 1692c(a)(2) and 1692e(2)(A) based on collection letters violating the automatic stay. The Court agrees.

MFP’s reliance on In re Williams, 392 B.R. 882 (Bkrtcy.M.D.Fla.2008), is misplaced. In that case, an unsecured creditor filed a proof of claim in the bankruptcy proceeding based on a debt allegedly barred by the statute of limitations. Id. at 884. Instead of filing an objection to the claim in the bankruptcy proceeding, the debtor sued the creditor under the FDCPA and the FCCPA. Id. at 884-85. The bankruptcy court agreed with other authorities that a debtor in bankruptcy may not bypass the remedies available under the Bankruptcy Code and instead assert a claim under the FDCPA. Id. at 885-86. However, the bankruptcy court expressly distinguished Randolph, Turner I, and Hyman on the grounds that those cases involved the applicability of the FDCPA to violations of the automatic stay and the discharge injunction, and the court appeared to suggest that preclusion would not apply in those cases, in which “the collection agencies sent letters that violated both the Bankruptcy Code and the FDCPA.” Id. at 886 (emphasis added); see also In re McMillen, No. 09-74093, 2010 WL 2025610, at *4 (Bkrtcy.N.D.Ga.2010) (distinguishing Randolph on the ground that “sending letters that violate the automatic stay [is] an attempt to collect a debt outside the bankruptcy system”) (emphasis in original); In re Pariseau, 395 B.R. 492, 494 (Bkrtcy.M.D.Fla., 2008) (“[AJlthough other courts have applied the FDCPA in bankruptcy cases, they have done so only in the very narrow context of situations involving the automatic stay or dischargeability.”) (emphasis in original) (citing Hyman and Randolph).

In sum, although there is some authority supporting the proposition that remedies under the Bankruptcy Code are the only recourse against post-bankruptcy debt-collection efforts, see e.g., Walls v. Wells Fargo Bank, N.A., 276 F.3d 502, 510-11 (9th Cir.2002); cf. Yaghobi v. Robinson, 145 Fed.Appx. 697, 698-99 (2d Cir.2005), those authorities either do not address the arguments advanced in Randolph or do not involve FDCPA claims based on a violation of the stay or the discharge injunction.

FCCPA Claims Against MFP

Plaintiff alleges that the MFP collection letters also violated Sections 559.72(7), (9) & (18), Florida Statutes. Section 559(9) prohibits any person from claiming, attempting, or threatening to enforce a consumer debt “when such person knows that the debt is not legitimate.” Fla. Stat. § 559.72(9) (emphasis added). Section 559(9) requires by its terms aetual knowledge. In re Cooper, 253 B.R. at 290; see also In re Lamb, 409 B.R. 534, 541 (Bkrtcy.N.D.Fla.2009); Pollock v. Bay Area Credit Serv., LLC, No. 08-61101-Civ, 2009 WL 2475167, at *9 (S.D.Fla. Aug. 13, 2009); Williams v. Streeps Music Co., Inc., 333 So.2d 65, 67 (Fla. 4th DCA 1976) (striking allegation that a debt collector “should have known” the debt was not legitimate). The undisputed facts demonstrate that MFP did not know that Plaintiff had filed for bankruptcy when it sent the collection letters. Accordingly, MFP is entitled to summary judgment on Plaintiffs claim under Fla. Stat. § 559.72(9).

Similarly, Section 559.72(18) prohibits communicating directly with a debt- or only “if the person knows that the debtor is represented by an attorney with respect to such debt and has knowledge of, or can readily ascertain, such attorney’s name and address.” Fla. Stat. § 559.72(18) (emphasis added). As it is undisputed that MFP did not know that Plaintiff was represented by an attorney when it sent the collection letters, MFP is entitled to. summary judgment on Plaintiffs claim under Fla. Stat. § 559.72(18).

As to Section 559.72(7), MFP contends that, as MFP admittedly lacked knowledge of Plaintiffs bankruptcy proceeding, no evidence of record supports Plaintiffs allegation that MFP “willfully” engaged in conduct that could reasonably be expected to abuse or harass Plaintiff. See Fla. Stat. § 559.72(7); see also Brandt v. I.C. Sys., Inc., No. 8:09-cv-126-T-26MAP, 2010 WL 582051, at *2 (M.D.Fla. Feb. 19, 2010) (suggesting that Section 559.72(7) “requires an allegation of knowledge or intent by the debt collector in order, to state a cause of action”). The Court agrees.

Plaintiff asserts that Section 559.72(7) requires neither knowledge nor intent. However, Plaintiff neither explains how to square this construction with the statutory language requiring “willful” conduct nor cites any authority supporting her contention. Instead, Plaintiff relies on the general proposition that the FCCPA is a strict liability statute — except where it isn’t. As the plain language of the statute requires willful conduct, MFP is entitled to summary judgment on Plaintiffs claim under Fla. Stat. § 559.72(7).

As MFP is entitled to summary judgment as to all of Plaintiffs FCCPA claims on other grounds, the Court need not address MFP’s contention that Plaintiffs FCCPA claims are preempted by the United States Bankruptcy Code.

FCCPA Claims Against St. Joseph’s

Plaintiff alleges that by sending Plaintiff the two post-petition hospital bills, St. Joseph’s violated Sections 559.72(7), (9) & (18), Florida Statutes. Apparently relying on an agency theory, Plaintiff also alleges that St. Joseph’s violated Sections 559.72(7), (9) & (18) by causing MFP to send its post-petition and post-discharge collection letters.

St. Joseph’s contends that it cannot be held liable because it lacked actual knowledge of the bankruptcy action and Plaintiffs representation by counsel. In support of this contention, Dawn Cox, Auto Liability Coordinator for BayCare Health System (which conducts billing for St. Joseph’s), avers generally that any post-petition hospital bills sent to Plaintiff “were sent due to a lack of knowledge of any representation of [Plaintiff] by counsel, and without knowledge of any pending or final bankruptcy action.” However, St. Joseph’s admits that a notice of Plaintiffs bankruptcy filing was mailed to St. Joseph’s on September 3, 2008. Dkt. 59, ¶ H.ll. Moreover, Plaintiff presents evidence that a notice of Plaintiffs discharge was mailed to St. Joseph on December 14, 2008. (Dkt. 14-5). Cox’s affidavit does not dispute this evidence, does not state the factual basis for her assertion that St. Joseph’s lacked knowledge of the bankruptcy action, and does not even clearly assert that St. Joseph’s did lack that knowledge. In short, the record contains substantial evidence that St. Joseph’s possessed the requisite knowledge. Additionally, Cox’s conclusory assertion that the post-petition and post-discharge letters were “the result of bone fide error, notwithstanding St. Joseph’s Hospital and BayCare’s maintenance of procedures reasonably adapted to avoid such errors,” Cox. Aff. ¶ 8, does not support the bona fide error defense. See Reichert, 531 F.3d at 1007 (“If the bona fide error defense is to have any meaning ... a showing of ‘procedures reasonably adapted to avoid any such error’ must require more than a mere assertion to that effect. The procedures themselves must be explained, along with the manner in which they were adapted to avoid the error.”). Accordingly, St. Joseph’s is not entitled to summary judgment.

Plaintiff’s Motion for Summary Judgment

Plaintiff objects that the Magistrate Judge recommended denial of Plaintiffs motion for summary judgment based in part on genuine issues of fact as to Defendants’ entitlement to the bona fide error defense. Plaintiff complains that the Magistrate Judge disregarded the fact that she expressly sought summary judgment “as to liability alone, without consideration of any bona fide error defense pled in this action by any defendant.” (Dkt. 46 at 3). However, a defendant’s “liability” cannot be established by a motion for summary judgment that expressly declines to challenge the non-movant’s entitlement to an affirmative defense asserted in the pleadings. The Court recognizes that Plaintiffs motion can be construed as seeking an adjudication as to specific elements of Plaintiffs claims, rather than as to Defendants’ liability. However, as motions seeking adjudication of issues that do not resolve a party’s liability on a claim are disfavored and arguably not even permitted under Rule 56, the Magistrate Judge did not err in construing literally Plaintiffs request for summary judgment as to “liability.” Otherwise, Plaintiffs objections either are unfounded or require no different resolution of Plaintiffs motion.

Conclusion

The Magistrate Judge’s Report and Recommendation (Dkt. 45) is adopted, confirmed, and approved and is made a part of this order for all purposes, including appellate review.

Plaintiffs Motion for Partial Summary Judgment as to Liability Only (Dkt. 14) is DENIED.

Defendant St. Joseph’s Hospital, Ine.’s Motion for Summary Judgment (Dkt. 40) is DENIED.

Defendant MFP, Inc.’s Motion for Summary Judgment (Dkt. 41) is GRANTED in part. Plaintiffs claims against MFP under 15 U.S.C. § 1692c(a)(2) and the FCCPA are DISMISSED WITH PREJUDICE.

REPORT AND RECOMMENDATION

ELIZABETH A. JENKINS, United States Magistrate Judge.

Before the court is Plaintiffs Motion for Partial Summary Judgment as to Liability Only (Dkt. 14) and the responses of Defendant MFP, Inc. (“MFP”) (Dkt. 24) and Defendant St. Joseph’s Hospital, Inc. (“St. Joseph’s Hospital”) (Dkt. 26).

I.BACKGROUND

On August 29, 2008, Plaintiff filed a petition for bankruptcy in the United States Bankruptcy Court for the Middle District of Florida. In her petition, Plaintiff listed a debt of $459.15 owed to St. Joseph’s Hospital.

On or about September 5, 2008, a notice of Plaintiffs bankruptcy filing was served on St. Joseph’s Hospital. On December 12, 2008, Plaintiff was granted a discharge under Chapter 7 of the Bankruptcy Code; St. Joseph’s Hospital was served with a notice of Plaintiffs discharge on or about the same date.

During the pending bankruptcy proceeding, Plaintiff received two billing letters from St. Joseph’s Hospital dated September 11, 2008 and October 8, 2008. Plaintiff also received a collection notice, dated November 18, 2008, from MFP regarding Plaintiffs debt to St. Joseph’s Hospital. This notice advised Plaintiff that “This claim has been placed with us for collection by St. Joseph’s Hospital” (Dkt. 5, Ex. B). Plaintiff also received two dunning letters from MFP, dated December 18, 2008, and February 18, 2009. The December 18, 2008 notice requested payment in full of the debt within 21 days. The February 18, 2009 notice to Plaintiff provided in relevant part that: “This is our third notice to you and we need to make a decision on this matter. We would like to inform our client that you have made arrangements to pay the balance in full .... Please remit payment in full within 14 days from the date of this letter” (Dkt. 5, Ex. D).

Plaintiff alleges that Defendants are hable for Plaintiffs actual and statutory damages resulting from violations of the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq. (“FDCPA”), and the Florida Consumer Collection Practices Act, Fla. Stat. § 559.55 et seq. (“FCCPA”), because Defendants mailed collection notices to Plaintiff during a pending bankruptcy proceeding in which Plaintiff was- represented by counsel. Plaintiff moves for partial summary judgment “as to liability alone, without consideration of any bona fide error defenses” (Dkt. 14 at 1).

II. STANDARD OF REVIEW

Pursuant to Rule 56, summary judgment is appropriate “if the pleadings, the discovery and disclosure materials on file, and any affidavits show that there is no genuine issue as to any material fact and that the movant is entitled to judgment as a matter of law.” Fed.R.Civ.P. 56(c). An issue is genuine when the evidence is such that a reasonable jury could return a verdict in favor of the nonmovant. Hairston v. Gainesville Sun Publ’g. Co., 9 F.3d 913, 919 (11th Cir.1996) (citation omitted).

The movant bears the initial burden of showing that no issue of material fact exists. Celotex Corp. v. Catrett, 477 U.S. 317, 325, 106 S.Ct. 2548, 91 L.Ed.2d 265 (1986). When a moving party has met its burden, the nonmoving party must then “go beyond the pleadings,” and by its own affidavits, or by deposition’s, answers to interrogatories, and admissions on file, identify specific facts showing there is a genuine issue for trial. Id. at 324, 106 S.Ct. 2548. In determining whether the moving party has discharged its burden of establishing that there is no genuine issue of any material fact and that it is entitled to judgment as a matter of law, the court must draw all reasonable inferences in the light most favorable to the nonmovant. Eberhardt v. Waters, 901 F.2d 1578, 1580 (11th Cir.1990).

III. DISCUSSION

A. Alleged Violations of the FDCPA by MFP

Plaintiff argues that MFP violated sections 1692c(a)(2), 1692e(2)(A), and 1692f(1) of the FDCPA by sending Plaintiff three dunning letters over several months while Plaintiff was represented by counsel in her bankruptcy proceeding. As the FDCPA is a strict liability statute, Plaintiff contends that it is irrelevant whether MFP actually knew of Plaintiffs legal representation and Plaintiffs bankruptcy filing prior to mailing the dunning notices.

MFP asserts that, when it mailed the billing notices to Plaintiff, it lacked actual knowledge of Plaintiffs legal representation and Plaintiffs bankruptcy and therefore, Plaintiffs motion should be denied. Furthermore, MFP argues that Plaintiff’s motion should be denied because it has a bona fide error defense under the FDCPA.

1. Alleged Violation of Section 1692c(a)(2) of the FDCPA

Although Plaintiff asserts that the FDCPA imposes strict liability on any debt collector that violates its provisions, the express language of section 1692c(a)(2) requires actual knowledge on part of the debt collector. Section 1692c(a)(2) provides that, without the prior consent of the consumer given directly to the debt collector, “a debt collector may not communicate with a consumer in connection of any debt ... if the debt collector knows the consumer is represented by an attorney with respect to such debt and has knowledge of, or can readily ascertain, such attorney’s name and address, unless the attorney fails to respond within a reasonable period of time to communication from the debt collector or unless the attorney consents to direct communication with the consumer.” 15 U.S.C. § 1692c(a)(2) (emphasis added). Thus, a debt collector must have actual knowledge of the debtor’s representation by counsel to violate section 1692c(a)(2). Schmitt v. FMA Alliance, 398 F.3d 995, 997-98 (8th Cir.2005). A creditor’s knowledge will not be imputed to debt collectors. Randolph v. IMBS, Inc., 368 F.3d 726, 729-30 (7th Cir.2004).

According to the affidavit of Hepsibeth Nasso (“Nasso”), Operations Manager of MFP, St. Joseph’s Hospital did not notify MFP of Plaintiffs representation by counsel or Plaintiffs bankruptcy action (Nasso Affidavit at ¶ 9). Nasso also states that Plaintiff did not inform MFP that she had filed for bankruptcy or that she was represented by counsel prior to MFP’s mailing of the collection letters (Id. at ¶ 11). Plaintiff does not allege MFP had actual knowledge of Plaintiffs representation by counsel. Nor has Plaintiff controverted MFP’s assertion that it lacked knowledge of Plaintiffs representation by counsel or Plaintiff’s bankruptcy action prior to mailing the dunning letters. Accordingly, there is a genuine issue of material fact regarding MFP’s actual knowledge of Plaintiffs representation by counsel during her bankruptcy proceeding. Thus, the court recommends that Plaintiffs motion for partial summary judgment on Plaintiffs violation of section 1692c(a)(2) be denied.

2. Alleged Violations of Sections 1692e(2)(A) and 1692f(1) of the FDCPA

Plaintiff also argues that MFP violated sections 1692e(2)(A) and 1692f(l) by sending dunning letters to Plaintiff after she filed for bankruptcy and while she was represented by counsel. MFP contends that Plaintiff is not entitled to partial summary judgment on these claims because it is entitled to the bona fide error defense.

A debt collector may not use any false, deceptive, or misleading misrepresentations or means in collecting a debt. 15 U.S.C. § 1692e. Section 1692e(2)(A) prohibits a debt collector from falsely representing the character, amount, or legal status of any debt. 15 U.S.C. § 1692e(2)(A). A debt collector is also prohibited from collecting any amount of a debt (including any interest, fee, charge, or expense incidental to the principal obligation) unless the amount of the debt is expressly authorized by an agreement creating the debt or permitted by law. 15 U.S.C. § 1692f(1).

“The FDCPA does not ordinarily require proof of intentional violation and, as a result, is described by some as a strict liability statute.” LeBlanc v. Unifund CCR Partners, 601 F.3d 1185, 1190 (11th Cir.2010) (citation omitted). Pursuant to 1692k(c) of the FDCPA, a debt collector may not be held liable “if the debt collector shows by a preponderance of evidence that the violation was not intentional and resulted from a bona fide error notwithstanding the maintenance of procedures reasonably adapted to avoid any such error.” 15 U.S.C. § 1692k(c). To prove this defense, the debt collector must show by a preponderance of the evidence that its violation of the FDCPA: (1) was not intentional, (2) was a bona fide error, and (3) occurred despite the maintenance of policy and procedures reasonably adapted to avoid any such error. Edwards v. Niagara Credit Solutions, Inc., 584 F.3d 1350, 1352-53 (11th Cir.2009). “To be considered a bona fide error, the debt collector’s mistake must be objectively reasonable.” Id. at 1353. The court should apply the objective “least-sophisticated consumer” standard in determining whether a violation of sections 1692e and 1692f of the FDCPA has occurred. LeBlanc, 601 F.3d at 1193-95, 1200-01.

Here, MFP asserts that it had no knowledge that Plaintiff was represented by counsel when it mailed the collection notices (Nasso Affidavit at ¶ 9). Further, MFP asserts that it relied on St. Joseph’s Hospital for collection accounts involved in a bankruptcy proceeding and to advise MFP of a bankruptcy filing (Id. at ¶ 10). MFP alleges that it maintains policies and procedures for handling debtors involved in a bankruptcy proceeding or being represented by counsel (Id. at ¶¶ 12, 14). MFP trains its employees to indicate in a debt- or’s file when a notice of bankruptcy has been filed, to cease all collection actions, and to close and return the account to the original creditor (Id. at ¶ 12). Similarly, MFP trains its employees to notate in a debtor’s account the debtor’s counsel’s information and to cease any direct contact with the consumer (Id. at ¶ 14). MFP contends that it was informed that Plaintiff had filed a Chapter 7 bankruptcy on June 30, 2009 (Id. at ¶ 15). Following notification of Plaintiffs bankruptcy, MFP states that it updated Plaintiffs account, the account was closed, and the account returned to St. Joseph’s Hospital (Id.).

Plaintiff fails to cite any evidence that MFP intentionally sent the collection notices to Plaintiff after MFP knew Plaintiff had filed for bankruptcy and while Plaintiff was represented by counsel. There is no evidence that MFP did anything other than rely on the information obtained from St. Joseph’s Hospital. Additionally, Plaintiff does not challenge MFP’s policies and procedures as being insufficient and not reasonably adapted to avoid the errors at issue. Accordingly, there are genuine issues of material fact regarding Plaintiffs defense of a bona fide error. Specifically, genuine issues of fact exist with respect to: (1) whether MFP committed a “bona fide” error in sending Plaintiff collection notices, (2) whether MFP reasonably relied on the information transmitted by St. Joseph’s Hospital to MFP, and (3) whether MFP had reasonable policies and procedures in place to avoid the errors. Therefore, the court recommends that Plaintiffs motion for partial summary judgment on Plaintiffs violations of sections 1692e(2)(A) and 1692f(1) of the FDCPA claims be denied.

B. Alleged Violations of the FCCPA by MFP

1. Sections 559.72(9) and 559.72(18) of the FCCPA

Plaintiff argues that MFP violated sections 559.72(9) and 559.72(18) of the FCCPA when it sent three dunning letters to Plaintiff, who was represented by counsel. MFP maintains that it had no actual knowledge that Plaintiff was represented by counsel or that Plaintiff had filed for bankruptcy when it mailed the collection notices.

The purpose of the FCCPA is to eliminate abusive and harassing tactics in the collection of debts. Trent v. Mortgage Elec. Registration Sys., 618 F.Supp.2d 1356, 1361 (M.D.Fla.2007). Section 559.72(9) provides that no person shall “claim, attempt, or threaten to enforce a debt when such person knows 'that the debt is not legitimate or assert the existence of some other legal right when that person knows that the right does not exist.” Fla. Stat. § 559.72(9) (emphasis added). Similarly, section 559.72(18), prohibits a person from communicating with a debtor “if the person knows that the debt- or is represented by an attorney with respect to such debt ...” Fla. Stat. § 559.72(18) (emphasis added). The FCCPA’s use of the word “knows” mandates proof of actual knowledge of the impropriety. In re Lamb, 409 B.R. 534, 541 (Bankr.N.D.Fla.2009).

As previously discussed, MFP asserts that, when it mailed the collection notices, it lacked knowledge of Plaintiffs bankruptcy action and Plaintiffs representation by counsel (Nasso Affidavit at ¶¶ 9,15). Plaintiff fails to cite to any affidavit or deposition testimony that establishes MFP knew the debt was not legitimate, MFP knew it was asserting a non-existent right, or MFP knew Plaintiff was represented by counsel when it sent the collection letters. Moreover, Plaintiffs argument that MFP is strictly liable under sections 559.72(9) and 559.72(18) of the FCCPA is without merit because a debtor must demonstrate actual knowledge on the part of the debt collector to establish a violation of these provisions.

2. Section 559.72(7) of the FCCPA

Plaintiff also alleges that MFP violated section 559.72(7) by sending out the collection notices to Plaintiff while Plaintiff was protected by the bankruptcy automatic stay and represented by counsel.

Pursuant to Section 559.72(7), a person may not “[wjillingly communicate with a debtor or any member of her or his family with such frequency as can reasonably be expected to harass the debtor or her or his family, or willfully engage in other conduct which can reasonably be expected to abuse or harass the debtor or any member of her or his family.” Fla. Stat. § 559.72(7). To prove a violation under section 559.72(7), a plaintiff must show (1) that the communication^) by the debt collector was willfully placed, and (2) that there was a frequency of willful communication that could reasonably be expected to harass the debtor. Beeders v. Gulf Coast Collection Bureau, 632 F.Supp.2d 1125, 1129 (M.D.Fla.2009). In determining whether the debt collector’s actions were willful and frequent, a court will consider the number of communications, the date of the communications, and the content of the communications. Id. at 1129. A plaintiff must show that the debt collector had the knowledge or intent to willfully engage in conduct that harassed the consumer. Kaplan v. Asset-care, Inc., 88 F.Supp.2d 1355, 1363 (S.D.Fla.2000). Generally, whether a debt collector’s actions harass, oppress, or abuse a consumer is a question for the jury. See Jeter v. Credit Bureau, Inc., 760 F.2d 1168, 1179 (11th Cir.1985).

Plaintiff contends that MFP’s three collection notices sent over a four-month period from November 18, 2008 to February 18, 2009 constitute abusive and harassing behavior. MFP responds that as it was unaware of Plaintiffs bankruptcy action, the dunning letters do not evince a willful intent to abuse and harass. Moreover, MFP asserts that the mailing of three dunning letters over four months does not amount to abusive and harassing conduct.

Viewing the evidence in the light most favorable to MFP, there is a genuine issue of material facts as to whether MFP had the requisite knowledge or intent to annoy, abuse, or harass Plaintiff. There is also a genuine issue as to whether MFP’s three notices sent over a period of four months were of such a frequency as to reasonably be expected to abuse or harass Plaintiff. Therefore, Plaintiffs motion for partial summary judgment on Plaintiffs FCCPA claims should be denied.

C. Alleged Violations of the FDCPA and FCCPA by St. Joseph’s Hospital

Plaintiff alleges that St. Joseph’s Hospital violated the FDCPA and the FCCPA by sending Plaintiff five dunning notices over a six-month period while Plaintiff was represented by counsel in her bankruptcy proceeding.

St. Joseph’s Hospital responds that it is not a debt collector as defined by the FDCPA and FCCPA (Dkt. 26 at 3). St. Joseph’s Hospital also contends that it had no knowledge that Plaintiff was represented by counsel in the bankruptcy proceeding when the billing statements and dunning letters were sent to Plaintiff. St. Joseph’s Hospital also argues that the billing statements and dunning letters were sent as the result of a bona fide error.

According to Dawn Cox (“Cox”), an employee of BayCare Health Systems (“Bay-Care”), St. Joseph’s Hospital does perform its own billing and “BayCare processes the bills and forwards the invoices to patients for payment” (Cox Affidavit, Dkt. 26-2 at ¶ 3, ¶ 5). Cox contends that “[njeither Bay-Care nor St. Joseph’s Hospital are Consumer Collection Agencies, as defined by the Florida Statutes” (Id. at ¶ 4). Further, Cox states that if billing statements were sent to Plaintiff, “they were sent due to a lack of knowledge of any representation of the former patient by counsel, and without knowledge of any pending or final bankruptcy action” (Id. at ¶ 6). Cox asserts that the billing statements “were sent in the ordinary course of business and were not intended to be harassing or abusive in their content or frequency” (Id. at ¶ 7). Finally, Cox states that Plaintiff received the two billing statements and three dunning letters as a “result of a bona fide error, notwithstanding St. Joseph’s Hospital and BayCare’s maintenance of procedures reasonably adapted to avoid such errors” (Id. at ¶ 8).

To prevail on a FDCPA claim, a plaintiff must prove that: (1) the plaintiff has been the object of collection activity, (2) the defendant is a debt collector, and (3) the defendant has engaged in an act or omission prohibited by the FDCPA. Kaplan, 88 F.Supp.2d at 1360-61. The FDCPA defines a “debt collector” as “any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another.” 15 U.S.C. § 1692a(6). The FDCPA outlines a number of exceptions to the general definition of “debt collector.” The definition of “debt collector” expressly states that the following are not debt collectors:

any officer or employee of a creditor while, in the name of the creditor, collecting debts for such creditor; any person while acting as a debt collector for another person, both of whom are related by common ownership or affiliated by corporate control, if the person acting as a debt collector does so only for persons to whom it is so related or affiliated and if the principal business of such person is not the collection of debts;
any person collecting or attempting to collect any debt owed or due or asserted to be owed or due another to the extent such activity (i) is incidental to a bona fide fiduciary obligation or a bona fide escrow arrangement; (ii) concerns a debt which was originated by such a person; (iii) concerns a debt which was not in default at the time it was obtained by such person; or (vi) concerns a debt obtained by such person as a secured party in a commercial credit transaction involving the creditor.

15 U.S.C. §§ 1692a(6)(A), (6)(B), (6)(F). Further, the term “creditor” is defined as “any person who offers or extends credit creating a debt or to whom a debt is owed, but such term does not include any person to the extent that he receives an assignment or transfer of a debt in default solely for the purpose of facilitating collection of such debt for another.” 15 U.S.C. § 1692a(4).

St. Joseph’s Hospital argues that Plaintiffs motion should be denied because St. Joseph’s Hospital and BayCare are not debt collectors for purposes of the FDCPA and FCCPA. St. Joseph’s Hospital is apparently asserting that one of the exceptions to definition of debt collector applies to St. Joseph’s Hospital and BayCare.

Although Plaintiff does not allege that St. Joseph’s Hospital is a “debt collector” in her amended complaint, Plaintiff asserts that St. Joseph’s Hospital violated the FDCPA while “engaged in debt collection activity” (Dkt. 5 at ¶ 13). Viewing the evidence in the light most favorable to St. Joseph’s Hospital, at a minimum, there are genuine issues of material fact as to whether St. Joseph’s Hospital and Bay-Care fall under one of the exceptions of the debt collector and whether St. Joseph’s Hospital collects debts as a creditor.

Assuming St. Joseph’s Hospital is a debt collector, there are also genuine issues of material fact as to whether St. Joseph’s Hospital had the requisite knowledge to violate the FDCPA and the FCCPA. Plaintiff does not allege St. Joseph’s Hospital had actual knowledge of Plaintiffs legal representation or Plaintiffs bankruptcy proceeding when the dunning notices were sent to Plaintiff. Nor has Plaintiff controverted St. Joseph’s assertion that St. Joseph’s Hospital and BayCare maintained policies and procedures reasonably adapted to avoid the errors at issue. Accordingly, there are genuine issues of material fact regarding: (1) whether St. Joseph’s Hospital had actual knowledge of Plaintiffs representation by counsel during her bankruptcy proceeding prior to the mailing of collection notices by BayCare and MFP, (2) whether St. Joseph’s Hospital committed a “bona fide” error in sending Plaintiff collection notices, (3) whether St. Joseph’s Hospital and BayCare had reasonable policies and procedures in place to avoid the errors, (4) whether St. Joseph’s Hospital had the requisite knowledge or intent to annoy, abuse, or harass Plaintiff, and (5) whether the five collection notices sent over a period of six months were of such a frequency as to reasonably be expected to abuse or harass Plaintiff. Therefore, Plaintiffs motion for partial summary judgment on Plaintiffs FDCPA and FCCPA claims against St. Joseph’s Hospital should be denied.

It is therefore RECOMMENDED that:

(1) Plaintiffs Motion for Partial Summary Judgment as to Liability Only (Dkt. 14) be DENIED. 
      
      . Plaintiff's unopposed request for judicial notice pursuant to Fed.R.Evid. 201 of the bankruptcy filings attached to Plaintiffs motion for summary judgment is granted.
     
      
      . See September 28, 2009 Affidavit of Hepsibeth Nasso (“Nasso Aff.” [Dkt. 24-2]) ¶¶ 3, 5.
     
      
      . The parties agree (Dkt. 59 ¶ H.2-3) that Plaintiff is a consumer within the meaning of the FDCPA, see 15 U.S.C. § 1692a(3), and that the relevant debt was a consumer debt, see 15 U.S.C. § 1692a(5).
     
      
      . Following a bench trial and a second remand, the magistrate judge in Turner found that the debt collector’s letter did not imply to an unsophisticated but reasonable consumer that the debt, which had been discharged in bankruptcy, was still payable. See Turner v. J.V.D.B. & Assocs., Inc., 483 F.Supp.2d 631, 635 (N.D.Ill.2007) ("Turner III ”). Hence the debt collector did not violate 15 U.S.C. § 1692e by sending the letter. Id. The magistrate judge did not discuss Ross, in which the Seventh Circuit specifically stated that "[dimming people for their discharged debts” is prohibited by 15 U.S.C. § 1692e(2)(A). 480 F.3d at 495.
     
      
      .In determining whether a debt collector’s communication violates Sections 1692e or 1692f, courts in the Eleventh Circuit employ the “least-sophisticated consumer” standard. See LeBlanc v. Unifund CCR Partners, 601 F.3d 1185, 1193, 1201 (11th Cir.2010).
     
      
      . To establish the bona fide error defense, a debt collector need only show that the FDCPA violation was unintentional, not that its actions were unintentional. See Kort v. Diversified Collection Servs., Inc., 394 F.3d 530, 537 (7th Cir.2005).
     
      
      . The FCCPA differs from the FDCPA, in part, in that it prohibits acts of “persons” and, accordingly, is not limited to “debt collectors.” Schauer v. Gen. Motors Acceptance Corp., 819 So,2d 809, 811-12 (Fla. 4th DCA 2002). St. Joseph's admits that it is a “person” within the meaning of the FCCPA. (Dkt. 40 at 2). Moreover, the parties agree (Dkt. 59 ¶¶ H2-3) that Plaintiff is a consumer or debt- or within the meaning of the FCCPA, see Fla. Stat. § 559.55(2), and that the relevant debt was a consumer debt within the meaning Fla. Stat. § 559.55(1).
     
      
      . In the pretrial statement, however, the parties list among the agreed principles of law the proposition that "[a]ctual knowledge cannot be imputed from the original creditor, St. Joseph’s Hospital, to MFP, Inc. as a matter of law.” Dkt. 59, ¶ 1.4.
     
      
      . See also Turner I, 330 F.3d at 996 (stating that reasonable preventive measures to avoid mistakes could be shown, for example, by evidence of "an agreement with creditor-clients that debts are current and [evidence that] the [collection] letter was sent soon after the assignment”).
     
      
      . Echevarria, McCalla, Raymer, Barrett & Frappier v. Cole, 896 So.2d 773 (Fla. 1st DCA 2004), rev’d, 950 So.2d 380 (Fla.2007), does not support that proposition. The decision does not address whether the statute requires knowledge or intent and the case apparently involved a claim under Section 559.72(9), which does impose such a requirement. See Fla. Stat. § 559.72(9).
     
      
      . See Dkt. 42 at 8 ("The plain language of sections 559.72(9) and (18) require knowledge
     
      
      . September 28, 2009 Affidavit of Dawn Cox (“Cox Aff.” [Dkt. 40-2]) V 6.
     
      
      . In her objections to the magistrate judge’s report, Plaintiff appears to concede the point. See Dkt. 46 at 8 (noting, in response to the magistrate judge’s statement that Plaintiff does not allege that St. Joseph’s had actual knowledge of Plaintiff's representation or Plaintiff's bankruptcy proceeding, that "[t]his is true.”). If Plaintiff concedes this point, all claims against St. Joseph's must be dismissed for the same reasons, already discussed, that Plaintiff's FCCPA claims against MFP must be dismissed. However, in her response to St. Joseph’s motion for summary judgment, Plaintiff argues (Dkt. 42 at 8) that the evidence that St. Joseph was notified of the bankruptcy proceedings and Plaintiff's representation shows that "St. Joseph's had 'actual knowledge’ of [Plaintiff's] bankruptcy.” In light of this argument, the Court does not believe that Plaintiff intended to concede the point in her objections to the magistrate judge's report.
     
      
      . See 15 U.S.C. § 1692k(c) ("A debt collector may not be held liable in any action brought under this subchapter if the debt collector shows by a preponderance of evidence that the violation was not intentional and resulted from a bona fide error notwithstanding the maintenance of procedures reasonably adapted to avoid any such error.") (emphasis added); Fla. Stat. § 559.77(3).
     
      
      . See Warner v. United States, 698 F.Supp. 877, 878-79 (S.D.Fla.1988) (noting that "a party may not make an independent Rule 56(d) motion” for a finding of fact on an issue that does not dispose of an entire claim); Capitol Records, Inc. v. Progress Record Distrib., Inc., 106 F.R.D. 25, 28-30 (N.D.Ill.1985) (holding that a motion for partial summary judgment “on less than a single claim” is not permitted under Rule 56).
     
      
      .For example, Plaintiff objects that the Magistrate Judge’s discussion of the applicability of the FDCPA to St. Joseph is irrelevant because Plaintiff asserts no claim against St. Joseph’s under the FDCPA.
     
      
      . The District Judge referred this matter for a report and recommendation (Dkt. 27). See 28 U.S.C. § 636(b).
     
      
      . Further, there is a genuine issue of material fact as to whether MFP’s alleged violation of section 1692c(a)(2) resulted from a bona fide error.
     
      
      . The definition of a "debt collector” under the FCCPA mirrors that of the FDCPA. Fla. Stat. § 559.55(6).
     