
    ELECTRONIC FRONTIER FOUNDATION, Plaintiff, v. DEPARTMENT OF JUSTICE, Defendant.
    Civil No. 06-1708 (CKK).
    United States District Court, District of Columbia.
    May 7, 2007.
    
      Marcia Clare Hofmann, Washington, DC, for Plaintiff.
    Heather R. Phillips, U.S. Department of Justice, Washington, DC, for Defendant.
   MEMORANDUM OPINION

COLLEEN KOLLAR-KOTELLY, District Judge.

This case comes before the Court on a motion by Defendant Department of Justice (“DOJ” or “Defendant”), on behalf of the Federal Bureau of Investigation (“FBI”), for a stay pursuant to Open America v. Watergate Special Prosecution, 547 F.2d 605 (D.C.Cir.1976). Plaintiff Electronic Frontier Foundation (“EFF”), seeks agency records pursuant to the Freedom of Information Act (“FOIA”), 5 U.S.C. § 552, and opposes Defendant’s request for a stay. The requested records pertain to DCS-3000 and Red Hook, two tools that the FBI has developed to conduct electronic surveillance. Pursuant to the instant motion, DOJ seeks a stay of 27 months — through May of 2009 — -which DOJ asserts would provide the FBI sufficient time to complete the necessary review and release of records. Upon searching consideration of Defendant’s Motion, memoranda, and supporting declaration, Plaintiffs Opposition and supporting declaration, Defendant’s Reply, and the relevant case law, the Court shall grant-in-part Defendant’s motion for an Open America stay. Specifically, the Court shall stay the proceedings in this matter for one year, until May 9, 2008, with the possibility that the Court may grant an extension of the stay if DOJ demonstrates that such an extension is warranted. In addition, during the pendency of the stay, DOJ shall make interim releases of material responsive EFF’s FOIA request every four (4) weeks, and shall file status reports with the Court every 90 days regarding the overall progress of its review and release of records.

I. BACKGROUND

Plaintiff Electronic Frontier Foundation is a not-for-profit corporation that works to inform policymakers and the general public about civil liberties issues related to technology. Compl. ¶ 3. According to EFF, in July 2000, the Wall Street Journal reported that the FBI had deployed a surveillance system, known as “Carnivore” and later as DCS-000, which monitored traffic at Internet service provider facilities to intercept information in the electronic mail of criminal suspects. Id. ¶ 5. EFF further asserts that this system “raised substantial concerns on the part of Congress and the general public about the potential over-collection of personal information in the course of FBI surveillance;” however, reports subsequently submitted to Congress revealed that the FBI did not use DCS-1000 to conduct Internet surveillance in fiscal years 2002 or 2003. Id. ¶¶ 5-6; Ans ¶ 6. In March 2006, the DOJ Inspector General issued a report concerning the implementation of the Communications Assistance for Law Enforcement Act (“CALEA”), which contained information about two other electronic surveillance systems developed by the FBI, stating:

System DCS-3000. The FBI has spent nearly $10 million on this system. The FBI developed the system as an interim solution to intercept personal communications services delivered via emerging digital technologies being used by wireless carriers in advance of any CALEA solutions being deployed. Law enforcement continues to utilize this technology as carriers continue to introduce new features and services.
H* * * * *
Red Hook. The FBI has spent over $1.5 million to develop a system to collect voice and data calls and then process and display the intercepted information in the absence of a CALEA solution.

Compl. ¶ 7; Ans. ¶ 7.

By letter dated August 11, 2006, EFF submitted a FOIA request to the FBI, seeking “all agency records (including, but not limited to, electronic records) concerning electronic surveillance systems known as DCS-3000 and Red Hook.” 2/9/07 Deck of David M. Hardy (hereinafter “Hardy Deck”), Ex. A (8/11/06 Letter from M. Hoffman to D. Hardy). By letters dated August 22, 2006, the FBI acknowledged receipt of EFF’s FOIA request and assigned separate numbers to EFF’s requests for documents regarding DCS-3000 and Red Hook. Hardy Deck, Ex. B (8/22/06 Letters from D. Hardy to M. Hoffman). The FBI searched the main files of its Central Records System (“CRS”) for records responsive to EFF’s request at FBI headquarters, and located no records responsive to EFF’s DCS-3000 request and one file responsive to EFF’s Red Hook request. Hardy Deck ¶ 36. In addition, the FBI circulated an electronic communication to the divisions and offices within FBI headquarters that were deemed most likely to possess potentially responsive records, and individuals within those divisions and offices accordingly searched their files for records responsive to EFF’s request. Id. ¶ 37. As a result of these search efforts, the FBI has located approximately 20,000 pages of records potentially responsive to EFF’s request. Id.

On October 3, 2006, having failed to receive any documents responsive to its FOIA request within the 20-working-day time frame mandated by the FOIA, EFF filed its Complaint in this action. Compl. ¶ 11; Pk’s Opp’n at 5. EFF was subsequently notified of the volume of records potentially responsive to its FOIA request and, on December 16, 2007 and January 9, 2007, counsel for EFF spoke with a RIDS representative about the possibility of EFF’s narrowing its FOIA request. Hardy Deck, Ex. D (1/9/07 Letter from D. Hardy to M. Hoffman); 3/14/07 Deck of Marcia Hoffman (hereinafter “Hoffman Deck”) ¶ 3; Def.’s Mot. at 10. The RIDS representative broadly described the categories of potentially responsive records and asked whether EFF would be willing to narrow its FOIA request by removing any of these categories from the scope of its request. Hoffman Decl. ¶¶ 4-6; Hardy Decl., Ex. D. Counsel for EFF declined to do so “because the number of potentially responsive pages was so indefinite, and because [she] was unwilling to remove broad categories of documents from the scope of the request without a better understanding of their content.” Hoffman Decl. ¶ 8; Hardy Decl., Ex. D.

On February 9, 2006, DOJ moved this court for a stay pursuant to the grounds set forth in Open America, 547 F.2d 605. In support of its motion, DOJ claims that although the FBI is exercising due diligence in responding to EFF’s FOIA request, exceptional circumstances prevent it from processing the request within the statutory time limit. Def.’s Mot. at 1. DOJ further asserts that the FBI is processing EFF’s request in accordance with its established first-in/first-out policies, and that FBI is making substantial efforts to reduce — and has achieved significant reductions in — its backlog and processing time for FOIA requests. Id. at 2, 12-13 (citing Hardy Decl. ¶¶ 5-7). DOJ specifically claims that it is prevented from processing EFF’s request more quickly because the FBI experienced a significant increase in FOIA requests in 2006, id. at 12-13 (citing Hardy Decl. ¶ 7), and because RIDS is facing several urgent and competing federal district court litigation deadlines as well as a high volume of administrative appeals, both of which require the diversion of resources from the processing of FOIA requests such as EFF’s, id. at 16-17 (citing Hardy Decl. ¶¶ 10, 15-20).

In addition, DOJ asserts that the FBI is facing unprecedented personnel shortages as a result of the physical relocation of a portion of RIDS’ operations to Frederick County, Virginia. Id. at 14-16 (citing Hardy Decl. ¶¶ 9-14). According to DOJ, the FBI has undertaken two efforts that it expects will eventually reduce its processing times for FOIA/Privaey Act requests by 40%: (a) development of the electronic investigative case file (the “Sentinel Project”) and (b) establishment of an FBI Central Records Complex. Id. at 14 (citing Hardy Decl. ¶ 9). The FBI has begun designing and building a new Central Records Complex in Frederick County, Virginia, and has begun relocating RMD sections — including those consisting of the most senior and experienced RIDS employees — to interim sites within Frederick County, which is approximately 90 miles outside of Washington, D.C. Id. at 14-15 (citing Hardy Decl. ¶¶ 10-13). However, many RIDS employees have decided not to transfer with their unit function to Frederick County, and a total of 58 former RIDS employees have either resigned, retired, or found other jobs in the Washington, D.C. area, rather than relocate. Id. at 15 (citing Hardy Decl. ¶ 13). DOJ asserts that the FBI is engaged in aggressive and intensive recruitment efforts in Frederick County, Virginia, but that RIDS remains 115 positions under its funded staffing level, and may not be able to hire any new employees in the immediate future due to a federal government hiring freeze. Id. at 15-16 (citing Hardy Deck ¶ 14). In any event, DOJ notes, new employees take an average of three years to be able to work as efficiently as experienced employees. Id. at 16 (citing Hardy Deck ¶ 14). DOJ additionally argues that EFF’s refusal to narrow the scope of its FOIA request weighs in favor of granting a stay. Def.’s Mot. at 22-23.

Plaintiff opposes an Open America stay, arguing that DOJ has failed to show exceptional circumstances sufficient to justify a stay, Ph’s Opp’n at 9-11, and that the FBI has not exercised due diligence in processing EFF’s request, id. at 12-13. EFF asserts that, rather than being granted a stay, the FBI should be ordered to complete processing of EFF’s FOIA request within sixty (60) days. Id. at 13-14. EFF also argues that, if the Court permits DOJ additional time to process EFF’s request, the FBI should be ordered to make interim releases of responsive material every four (4) weeks and to make periodic reports to the Court on its progress toward completing its processing of EFF’s request. Id. at 14 n. 5.

II. DISCUSSION

A. Legal Standard

Under Section 552(a)(6)(C)(I) of the FOIA, the Government may obtain a stay of proceedings “[i]f the Government can show exceptional circumstances exist and that the agency is exercising due diligence in responding to the request.” 5 U.S.C. § 552(a)(6)(C)(I). In Open America, the D.C. Circuit addressed Section 552(a)(6)(C)(I) and found that an agency is entitled to additional time under FOIA’s “exceptional circumstances” provision when the agency:

is deluged with a volume of requests for information vastly in excess of that anticipated by Congress, when the existing resources are inadequate to deal with the volume of such requests within the time limits of subsection (6)(A), and when the agency can show that it “is exercising due diligence” in processing the requests.

547 F.2d at 616 (quoting 5 U.S.C. § 552(a)(6)(C)). Effective October 2, 1997, as part of the Electronic Freedom of Information Amendments of 1996, Congress added the following two subsections to Section 552(a)(6)(C):

(ii) For purposes of this subparagraph, the term “exceptional circumstances” does not include a delay that results from a predictable agency workload of requests under this section, unless the agency demonstrates reasonable progress in reducing its backlog of pending requests.
(iii) Refusal by a person to reasonably modify the scope of a request or arrange an alternative time frame for processing a request (or a modified request) under clause (ii) after being given an opportunity to do so by the agency to whom the person made the request shall be considered as a factor in determining whether exceptional circumstances exist for purposes of this subparagraph.

5 U.S.C. § 552(a)(6)(C)(ii), (iii). The legislative history of the 1996 amendments reveals that Congress, having considered the decision in Open America, intended the amendments to be “consistent with the holding in Open America,” and sought only to “clarify that routine, predictable agency backlogs for FOIA requests do not constitute exceptional circumstances.” H.R. Rep. 104-795 at 24 (1996), reprinted in 1996 U.S.C.C.A.N. 3448, 3467. However, the amendments clearly contemplate that other circumstances, such as an agency’s efforts to reduce the number of pending requests, the amount of classified material, the size and complexity of other requests processed by the agency, the resources being devoted to the declassification of classified material of public interest, and the number of requests for records by courts or administrative tribunals, are relevant to the courts’ determination as to whether exceptional circumstances exist. Id.

When considering a request for an Open America stay, “[ajgency affidavits are accorded a presumption of good faith, which cannot be rebutted by purely speculative claims about the existence and discoverability of other documents.” SafeCard Services, Inc. v. Securities and Exchange Commission, 926 F.2d 1197, 1200 (D.C.Cir.1991) (citations and internal quotation marks omitted).

B. EFF’s Refusal to Narrow its Request

In arguing for an Open America stay, DOJ initially notes that EFF declined to narrow its FOIA request, when advised of the number of potentially responsive documents and given the opportunity to do so. Def.’s Mot. at 22. Accordingly, DOJ argues that EFF should not be allowed to complain that the FBI requires additional time to process EFF’s request. Id. at 2-3. Pursuant to the 1996 Amendments to FOIA, “[r]efusal by a person to reasonably modify the scope of a request or arrange an alternative time frame for processing a request (or a modified request) ... after being given an opportunity to do so by the agency to whom the person made the request shall be considered as a factor in determining whether exceptional circumstances exist....” 5 U.S.C. § 552(a)(6)(C)(iii). DOJ therefore argues that EFF’s unwillingness to modify the scope of its FOIA request during conversations with a RIDS representative should weigh in favor of granting an Open America stay. Def. Mot. at 13-15.

EFF responds by justifying its refusal to narrow the scope of its request — asserting that the FBI did not provide a definite number of potentially responsive pages and only broadly described the categories of potentially responsive documents. PL’s Opp’n at 6-7 (citing Hoffman Decl. ¶¶ 8-9). In addition, EFF “stresses that it remains open to discussing ways to narrow the scope of its request or prioritize the release of material at issue once the amount and substance of the responsive records are clearly defined.” Id. at 7. The Court understands EFF’s response to argue that it did not refuse to “reasonably modify” the scope of its FOIA request, but rather that the FBI did not provide EFF with sufficient information to allow an informed decision that modification was appropriate. It therefore appears that EFF’s refusal to narrow the scope of its FOIA request, in and of itself, would not justify the granting of an Open America stay. Nevertheless, as discussed below, the Court shall grant an Open America stay because DOJ has otherwise demonstrated that it is appropriate to do so.

C. Exceptional Circumstances

In seeking a stay of the proceedings in this action, DOJ contends that it is operating under exceptional circumstances. Def. Mot. at 23-25. Specifically, DOJ points to the increase in FOIA requests in 2006, from an average of 911 per month in 2005 to an average of 1,277 per month, which DOJ asserts has led to a backlog of requests in RIDS as of December 31, 2006 of approximately 1,672 requests. Id. at 23 (citing Hardy Deel. ¶¶ 6-7). DOJ further argues that the FBI “has taken all possible steps to aid in the streamlining and reduction of the FOIA/Privacy Act backlog,” and that these steps include developing the Sentinel Project and establishing a Central Records Complex. Unfortunately, however, those initiatives, which are expected to reduce the FBI’s FOIA request processing time in the long-run, have led to a short-term deficit in FBI FOIA processing resources — most strikingly in RIDS’ staffing level. Id. (citing Hardy Deck ¶¶ 8-9, 13-14). In addition, DOJ points to the “urgent and competing federal district court litigation deadlines” faced by RIDS and the “high volume of administrative appeals that require review and response by the RIDS personnel” as further exceptional circumstances. Id. at 24 (citing Hardy Deck ¶¶ 16-18, 20).

EFF challenges each of the reasons DOJ proffers in support of its claim that exceptional circumstances exist sufficient to justify a stay, and the Court shall address each in turn. With respect to DOJ’s claim that it faces urgent federal district court litigation deadlines, EFF argues that “there is little evidence that the litigation deadlines cited by Defendant will significantly affect the [FBI’s] ability to process Plaintiffs FOIA request in a timely manner.” Pl.’s Opp’n at 10. DOJ responds to this argument by noting that when the FBI is required to comply with a court-ordered deadline, it must divert personnel who would otherwise be available for FOIA requests such as EFF’s. Def.’s Reply at 5 n. 2. DOJ’s argument is logical in the abstract, however, the two specific litigation deadlines to which DOJ points have already passed, DOJ has not indicated a particular deadline for a third litigation, and DOJ has not indicated the scope of records requiring processing in a fourth litigation. See Def.’s Mot. at 16; Hardy Deck ¶¶ 16-19. As such, the fact that the FBI faces obligations in other litigations is not, in and of itself, sufficient to establish exceptional circumstances.

Nor does DOJ succeed in demonstrating exceptional circumstances by claiming that the high volume of administrative appeals faced by RIDS represents “another significant drain on resources.” Def.’s Mot. at 17-18; Hardy Deck ¶ 20. DOJ asserts that during 2006, the FBI received a total of 1015 administrative appeals and that, as of January 31, 2007, 525 administrative appeals were pending resolution. Id. DOJ also acknowledges, however, that “this number does not represent an increase.” Id. DOJ therefore has not shown that the number of administrative appeals facing the FBI is anything other than a predictable and regular contributor to its backlog of FOIA requests.

Nevertheless, DOJ has shown that the staffing shortage facing RIDS constitutes “exceptional circumstances” under Open America. EFF responds to DOJ’s claims regarding its staffing shortage by arguing that “an agency’s other processing commitments and personnel difficulties are insufficient to justify an Open America stay.” Pl.’s Opp’n at 9-10. In support of this assertion, EFF cites Leadership Conference on Civil Rights v. Gonzales, 404 F.Supp.2d 246 (D.D.C.2005), in which the court declined to “get involved in defendants’ personnel and project management difficulties.” Id. at 259. In that case, however, it appears that the agency attempted to demonstrate exceptional circumstances by pointing to a large backlog of FOIA requests, court orders requiring maximum manpower on an emergency basis, and unspecified “personnel issues,” which the court found represented only “a predictable backlog of FOIA requests.” Id. Here, Mr. Hardy’s Declaration establishes that during 2006, the FBI received roughly an additional 1/3 as many requests per month as it received in 2005. Hardy Decl. ¶ 7. Moreover, Mr. Hardy’s Declaration establishes that this increase has been coupled with a significant and unexpected decrease in the staff available to process those requests, as a result of the relocation of certain RIDS sections to interim locations in Frederick County, Virginia. Id. ¶¶ 9-14. As such, DOJ has established that the FBI is facing more than just a routine backlog of FOIA requests or ordinary personnel problems. Mr. Hardy’s Declaration constitutes sufficient evidence for the Court to find that DOJ has been “deluged with a volume of requests for information vastly in excess of that anticipated by Congress,” and that its “existing resources are inadequate to deal with the volume of such requests within the time limits.” Open America, 547 F.2d at 616.

D. Due Diligence

In support of its motion for an Open America stay, DOJ argues that the FBI is exercising due diligence in processing EFF’s request, both at the systemic level and with respect to EFF’s particular FOIA request. Specifically, while the FBI’s backlog of FOIA and Privacy Act requests jumped to a high of over 16,000 requests in 1996, the FBI has devoted significant resources to reducing that backlog and has succeeded in reducing it to 1,672 requests at the end of 2006. Def.’s Mot. at 26 (citing Hardy Decl. ¶¶ 5-6). The FBI has achieved this significant reduction by seeking additional funding for the creation of new FOIA positions and moving to paperless processing of FOIA requests. Id. In addition to reducing the number of pending FOIA requests, the FBI has reduced its processing times for small and medium FOIA requests by 10% and 16%, respectively. Id. at 27 (citing Hardy Decl. ¶ 7). While DOJ acknowledges that the FBI’s processing time for large FOIA requests has increased by 22%, DOJ explains that this increase was due to an effective effort to reduce the backlog of older, larger cases. Id. Furthermore, as discussed above, the FBI continues to make efforts to reduce the backlog and processing time for FOIA requests, by developing the Sentinel Project and establishing the Central Records Complex. Id. at 27 (citing Hardy Decl. ¶¶ 8-9). Finally, DOJ employs a “first-in, first-out” policy for handling FOIA requests, which has been “adopted by the D.C. Circuit as [a] sufficient showing of due diligence.” Edmond v. United States Attorney, 959 F.Supp. 1, 3 (D.D.C.1997) (citing Open America, 547 F.2d at 614-16).

With respect to EFF’s specific FOIA request, the FBI has identified approximately 20,000 pages of records potentially responsive to EFF’s request based on an electronic communication to the divisions and offices within FBI headquarters deemed most likely to possess potentially responsive records. Def.’s Mot. 28 (citing Hardy Deck ¶ 38). As of its Reply, the FBI was in the process of scanning these documents into electronic format for review, and estimated that EFF’s request would reach the top of the large-processing queue for assignment to an analyst in early May 2007. Def.’s Reply at 6 (citing Hardy Deck ¶ 39).

EFF makes no effort to challenge any of DOJ’s assertions regarding the FBI’s systemic due diligence. Instead, EFF asserts that the FBI has not exercised due diligence from the outset with respect to EFF’s FOIA request because the FBI “has not yet even assigned [the potentially responsive documents] to a FOIA/Privacy Act processing analyst for review” and because it has taken the FBI “more than seven (7) months to merely collect documents that may be responsive to Plaintiffs request.” Ph’s Opp’n at 12 (emphasis in original). However, “agency affidavits are accorded a presumption of good faith,” SafeCard Services, Inc., 926 F.2d at 1200, and Mr. Hardy’s Declaration establishes that EFF’s FOIA request has been handled pursuant to the FBI’s standard first-in/first-out procedure for assigning requests for review within each size-based queue, Hardy Deck ¶ 21(b)(ii). The Court finds no grounds upon which to reject the factual assertions set forth in Mr. Hardy’s Declaration, which sufficiently establishes that the FBI has exercised due diligence on both a systemic level and with respect to EFF’s FOIA request.

As EFF notes, under D.C. Circuit law, an Open America stay may be granted “(1) when an agency is burdened with an unanticipated number of FOIA requests; and (2) when agency resources are inadequate to process the requests within the time limits set forth in the statute; and (3) when the agency shows that it is exercising ‘due diligence’ in processing the requests; and (4) the agency shows ‘reasonable progress’ in reducing its backlog of requests.” Wilderness Soc. v. Dep’t of the Interior, Civ. A. No. 04-650(CKK), 2005 WL 3276256, *10, 2005 U.S. Dist. LEXIS 20042, at *31-32 (D.D.C. Sept. 12, 2005) (citing Williams v. Fed. Bureau of Investigation, Civ. A. No. 99-3378(AK), 2000 WL 1763680, *2, 2000 U.S. Dist. LEXIS 17493, at *4 (D.D.C. Nov. 30, 2000) (emphasis in original) and Summers v. Dep’t of Justice, 925 F.2d 450, 452 n. 2 (D.C.Cir.1991) (noting first three factors)). Here, DOJ has successfully demonstrated each of these factors, and thereby established that an Open America stay is warranted.

E. The Scope of the Stay

In its motion, DOJ seeks an Open America stay of approximately 27 months: three months for EFF’s FOIA request to rise to the top of the FBI’s backlog queue for large requests, and 24 months for processing of EFF’s request, at a rate of approximately 800 pages every four (4) weeks. Def.’s Mot. at 1-2, 11 (citing Hardy Deck ¶¶ 4, 39). Roughly three months have passed since DOJ filed its motion for an Open America stay, such that EFF’s FOIA request should now be at or near the top of the queue for large requests and processing of EFF’s request should begin shortly. As discussed above, DOJ has established that an Open America stay is warranted in this matter, and the Court is cognizant of DOJ’s estimates as to the time it will take the FBI to process EFF’s FOIA request. However, the Court is also desirous that EFF’s FOIA request be processed as expeditiously as possible. The Court shall therefore grant DOJ a stay of one year — until May 9, 2008 — and shall consider the possibility of extending that stay at the end of the year, if DOJ is able to demonstrate that such extension is warranted.

In the interim, DOJ has indicated that during the pendency of the stay, the FBI ■will release documents approximately every four (4) weeks on a rolling basis, rather than delay the release until the FBI’s entire production is ready. Id. at 11-12 (citing Hardy Decl. ¶ 39); Def.’s Reply at 8. Although EFF generally opposes the stay, it is amenable to — and in fact seeks— interim releases of responsive material. Pl.’s Opp’n at 14 n. 5. EFF also requests that the FBI provide periodic status reports to the Court on its progress toward completing the processing of EFF’s FOIA request. Id. The Court shall therefore order the FBI to make interim releases of records responsive to EFF’s FOIA request during the pendency of the Open America stay. In addition, the FBI shall file status reports with the Court every ninety (90) days regarding its progress in processing EFF’s FOIA request.

III. CONCLUSION

For the foregoing reasons, the Court shall grant-in-part DOJ’s motion for an Open America stay, finding that DOJ has demonstrated that the FBI is exercising due diligence in responding to and processing EFF’s FOIA request but that exceptional circumstances prevent the FBI from doing so within the time limits set forth in the FOIA. The instant action shall be stayed for one year — until May 9, 2008, with the possibility of a further extension of the stay. During the pendency of the stay, DOJ shall make interim releases of material responsive EFF’s FOIA request every four (4) weeks, and shall file status reports with the Court every 90 days regarding the overall progress of its review and release of records, as set forth in the accompanying Order. 
      
      . Mr. Hardy is the Section Chief of the Record/Information Dissemination Section ("RIDS”), Records Management Division ("RMD”), at FBI headquarters in Washington, D.C. Hardy Deck ¶ 1.
     
      
      . Defendant's Motion, and Mr. Hardy’s Declaration in support of that Motion each contain significant detail regarding the FBI's system for maintaining records. See Def.'s Mot. at 8-9; Hardy Deck ¶¶ 29-34. As the details of this system are not pertinent to the instant motion for an Open America stay, it suffices to note that the CRS is primarily an investigative tool that is also searched in response to FOIA requests to the FBI, via the Automated Case Support System ("ACS”). Def.'s Mot. at 8-9; Hardy Deck ¶¶ 29-30. Data is retrieved through the ACS using the General Indices, which are arranged in alphabetical order, and include both “main” entries and "reference” entries. Def.'s Mot. at 9; Hardy Deck ¶¶ 31-34.
     
      
      . By letter dated August 30, 2006, the FBI advised EFF that no main files responsive to its DCS-3000 request were located at FBI headquarters. Hardy Deck, Ex. C (8/30/06 Letter from D. Hardy to M. Hoffman). In its Opposition, Plaintiff asserts that it did not receive this letter via mail, but does not dispute that it was sent, and further acknowledges that the adequacy of the FBI's search is not at issue because the FBI subsequently located approximately 20,000 pages of potentially responsive materials through further searches. Pl.'s Opp'n at 4 n. 1.
     
      
      . These offices included: Critical Incident Response Group, Criminal Justice Information Services, Counterintelligence, Counterterrorism, Criminal Investigative, Cyber, Directorate of Intelligence, Office of the General Counsel, Inspection, Information Technology Program Management, Operational Technology, Law Enforcement Coordination, and Records Management Division. Hardy Deck ¶ 37.
     
      
      . Ms. Hoffman appears to have erroneously dated her Declaration March 14, 2006; however, the Declaration clearly dates from 2007 because it discusses her conversation with a RIDS representative on January 9, 2007. Hoffman Deck ¶ 3.
     
      
      . Defendant’s Motion and Mr. Hardy’s Declaration both contain considerable descriptions of the FBI’s FOIA processing system. See Def.’s Mot. at 2-8; Hardy Decl. ¶¶ 21-24. In general terms, RIDS, the section at FBI headquarters responsible for responding to FOIA requests, currently employs approximately 203 personnel within 11 units. Def.’s Mot. at 3; Hardy Decl. ¶ 22. Two of these units, the Work Process Units, handle the various tasks required to perfect a FOIA request and, once a request is perfected, it is placed in the "perfected backlog” for assignment to a FOIA Disclosure Unit for processing. Def.'s Mot. at 4-5; Hardy Decl. ¶ 22. Requests are placed in one of three queues, based on the total amount of material responsive to the request, and are assigned to one of the Disclosure Units (which perform the actual processing of records) based on the date of their arrival within the appropriate queue. Def.’s Mot. at 5-6; Hardy Decl. ¶ 22.
     
      
      . The heading of EFF's Opposition that discusses its refusal to narrow the scope of its FOIA request states that DOJ has "not carried its burden of showing that it is entitled to an Open America stay by offering Plaintiff an opportunity to narrow its request.” Pl.’s Opp’n at 6. DOJ believes this statement represents a misunderstanding of the FOIA on the part of EFF, correctly noting that the statute does not require that an agency grant a requestor an opportunity to narrow its search. Def.'s Reply at 2-3; see also 5 U.S.C. § 552(a)(6)(C)(iii). Although the language of EFF’s heading may be read to suggest a mistaken belief that DOJ bears a burden of offering a requestor an opportunity to narrow its request, it may also be read as asserting that DOJ cannot show that it is entitled to an Open America stay simply by noting that EFF declined to narrow its FOIA request when given an opportunity to do so. The argument that follows EFF’s heading corresponds with the latter interpretation, as it attempts to justify EFF’s refusal.
     