
    Ronald NUNN and Donald Vaden, Plaintiffs-Appellants, v. MASSACHUSETTS CASUALTY INSURANCE COMPANY, nka Centre Life Insurance Company, Defendant-Appellee, Sun Life Assurance Company of Canada, Defendant.
    Docket No. 12-3712-cv.
    United States Court of Appeals, Second Circuit.
    Argued: Aug. 21, 2013.
    Decided: Feb. 24, 2014.
    
      David M. Bernard, Koskoff Koskoff & Bieder, P.C., Bridgeport, CT, for Plaintiffs-Appellants.
    Patrick M. Fahey, (Mark K. Ostrowski, on the brief), Shipman & Goodwin LLP, Hartford, CT, for Defendant-Appellee.
    Before: LEVAL, WESLEY, and HALL, Circuit Judges.
   WESLEY, Circuit Judge:

Plaintiffs-Appellants appeal from a September 10, 2012 order of the United States District Court for the District of Connecticut (Arterton, /.) granting Defendant’s motion for summary judgment. The district court erred in failing to apply Pennsylvania’s reasonable expectations doctrine to Plaintiffs’ reformation claims and in finding the breach of contract claims to be time-barred. We therefore REVERSE and REMAND in accordance with the following.

BACKGROUND

Ronald Nunn and Donald Vaden are former National Basketball Association (“NBA”) referees. In September 1996, Plaintiffs participated in a referee training camp in New Jersey and attended a union meeting hosted by the National Basketball Referees Association (the “NBRA”). At the meeting, Steven Lucas, á sales representative for Sun Life of Canada, the company Defendant-Appellee, Massachusetts Casualty Insurance Company (“MCIC”), had designated as its administrator for disability income products, gave a presentation about supplemental disability insurance offered by MCIC. Sun Life authorized Lucas to solicit applications for MCIC’s insurance policies. He was introduced as a “disability expert” with seventeen years’ experience. During the presentation, Lucas described a supplemental disability policy he had implemented for umpires with Major League Baseball. Lucas also explained to Plaintiffs that their current insurance coverage might be insufficient if they became unable to work, but that he could offer supplemental disability insurance that “changes the taxable benefit to a tax free benefit. It changes the benefit period from 10 years to age 65. It covers you in your own occupation. .If you can’t do your job you’re disabled.” (Transcript of Fall NBRA Presentation at 8, Sept. 29, 1996). Lucas detailed how the supplemental insurance ‘worked, specifically describing the “own occupation” aspect of the arrangement: - ..

this program is a function of you being covered in your occupation at the time disability starts. If you can’t be an official but you can work in a store some place you go ahead and work there. I mean, you are totally disabled from being an NBA official that is what the disability is based on.

(Id. at 33) (emphasis added). He stressed repeatedly that one of the supplemental insurance’s key advantages was that it covered policy-holders unable to perform their “own occupation” — here, NBA referee— until they were sixty-five years old, regardless of the extent of disability. Lucas reiterated this point numerous times and further explained that while their current disability policy only paid benefits for ten years after disability, his company’s policy, would make monthly payments to age sixty-five no matter when the insured became disabled. (Id. at 10). Again and again he counseled the gathered referees that “[t]hey are all still going to collect the [monthly payments] through the age of 65[;]” the “fact that it is issued to age 65 it guarantees you that the supplement is truly that because it is tax free[;]” “[t]he program covers you to 65 as I mentioned before[;]” and “[t]he policy is guaranteed to you to age 65.” (Id. at 11, 12, and 14).

Within weeks of his presentation, Lucas sent each Plaintiff an application for supplemental coverage. Each completed the application with Lucas’ assistance over the phone. Within a few days of each other, Plaintiffs submitted applications through Lucas.for the supplemental disability insurance policy he had described. Lucas signed both. Neither Plaintiff read the description of coverage prior to submitting their respective application. Plaintiffs received their copies of MCIC’s supplemental disability insurance policy, but again neither read the policy. Had they examined their policies, Plaintiffs would have discovered that the policies’ definition of “total disability” was at odds with Lucas’ description. Though the definition for “total disability” in the policies began as Lucas had promised — providing coverage when the insured could not work in his or her occupation — that definition changed after 60 months of paid benefits. The policy states that after 60 months, “[total disability] shall then m.ean the Insured’s substantial inability to perform the material duties of any gainful occupation for which he/she is suited-” (Nunn and Vaden Dis. Inc. Policy at. 3) (emphasis added).

During his deposition, Lucas agreed that “the terms of the policy as [he] described them were not consistent with the terms of the policies that were sold to the NBA refereesf.]” (Lucas Dep. at 12-13). He admitted that the policies’ “own-occupation period of the definition of disability” was “inconsistent” with the terms described in his presentation. (Id. at 17). He did not tell the NBRA members that the policy he described was not actually available to them. (Id. at 74-75).

In 2002, Nunn suffered a knee injury that ended his career as-an NBA referee. The next year, Vaden also suffered a career ending injury. Each began receiving monthly payments pursuant to their supplemental insurance policies; but after sixty months — Nunn was fifty-eight and Vaden fifty-five — the payments stopped. Because both Plaintiffs were able to work at other jobs — in fact, both continued working for the NBA in other capacities— MCIC ceased payment.

Both Plaintiffs claim that based on Lucas’ presentation, they expected to receive payments until age sixty-five. Vaden explained that he did not read the policy because “[he] really went by what [Lucas] told [him] because [he] trusted [Lucas].” (Vaden Dep. at 37). “[Lucas] was convincing, and then the union as a whole was excited about it, so I trusted him.” (Id. at 60). Nunn similarly explained that “[he] didn’t feel there was a need [to read the policy]. It was pretty clear how [he] understood Mr. Lucas’s presentation.” (Nunn Dep. at 27).

In August 2010, Plaintiffs filed suit in the United States District Court for the District of Connecticut, alleging breach of contract and/or seeking reformation with respect to . each policy. MCIC moved for summary judgment, asserting that Plaintiffs’ claims were barred by Connecticut’s six-year statute of limitations, and that the insurance policies contained unambiguous language limiting Plaintiffs to sixty months of supplemental disability insurance payments if they were able to perform any gainful occupation thereafter. The district court (Arterton, /.) granted MCIC’s motion for summary judgment.

The court concluded that Plaintiffs were not entitled to reformation. In reaching this decision, the- district court found that Pennsylvania law governed the substance of the contract. The court explained that under Pennsylvania law, courts generally give effect to the plain language of a contract, but if “the insurer [ ] either unreasonably obscure[d] the terms or outright deceive[d] the insured,” Pennsylvania law requires courts to interpret contracts based on the “reasonable expectations” of the insured. Nunn v. Massachusetts Cas. Ins. Co., 3:10CV1350 JBA, 2012 WL 3985162, at *8 (D.Conn. Sept. 10, 2012) (internal quotation marks omitted). Because Plaintiffs had alleged neither fraud nor misrepresentation — which the court understood as prerequisites to the reasonable expectation’s doctrine — the court concluded that it must apply Pennsylvania’s general rule and look to the contract’s plain meaning without regard for Plaintiffs’ reasonable expectations.

The court also determined, and the parties do not dispute, that Connecticut law supplies the statute of limitations period for Plaintiffs’ breach of contract claims. Based on Connecticut’s six-year period, the court concluded the claims were time-barred because the breach occurred in 1996, the date the policies were issued— not in 2008 or 2009, when MCIC ceased making payments and Plaintiffs became aware of the limits of their policies.

DISCUSSION

While Connecticut is the forum state, both parties agree that Pennsylvania is the “contract state,” and thus Pennsylvania’s law applies to “matters of substance.” In ascertaining the substantive law of the forum, federal courts, will look to the decisional law of the forum state, as well as to the state’s constitution and statutes. Erie R. Co. v. Tompkins, 304 U.S. 64, 58 S.Ct. 817, 82 L.Ed. 1188 (1938).

Pennsylvania law is somewhat unique in that it employs the reasonable expectations of the insured in some situations to govern contract interpretation. Gilderman v. State Farm Ins. Co., 437 Pa.Super. 217, 224, 649 A.2d 941 (1994). As in other jurisdictions, the default rule in Pennsylvania is to allow “the language of an insurance policy [to] provide the best indication of the content of the parties’ reasonable expectations.” Bensalem Twp. v. Int’l Surplus Lines Ins. Co., 38 F.3d 1303, 1309 (3d Cir.1994). But unlike most jurisdictions, which will not look beyond the four corners of an unambiguous writing, Pennsylvania law instructs that we examine “the totality of the insurance transaction involved to ascertain the reasonable expectations of the consumer.” Dibble v. Sec. of Am. Life Ins. Co., 404 Pa.Super. 205, 210, 590 A.2d 352 (1991). Thus, even a clear and unambiguous writing will not bind the insured where the insurer or its agent gives the insured a reasonable expectation that coverage is different than that stated in the written policy. See Tonkovic v. State Farm Mut. Auto. Ins. Co., 513 Pa. 445, 455-56, 521 A.2d 920 (1987). Under Pennsylvania law when an insurer’s agent makes a representation with regard to coverage which is inconsistent with the later delivered policy, that inconsistency creates an ambiguity in that regard notwithstanding the clarity of the policy’s provisions and entitles the insured. to rely on the agent’s representation. See id. at 455, 521 A.2d 920.

The Third Circuit surveyed the Pennsylvania Supreme Court’s decisions on the doctrine of reasonable expectations eight years ago in Tran v. Metro. Life Ins. Co., 408 F.3d 130, 136 (3d Cir.2005). Tran reviewed three cases that provide a roadmap of Pennsylvania’s reasonable expectations doctrine: Rempel v. Nationwide Life Ins. Co., 471 Pa. 404, 370 A.2d 366 (1977); Standard Venetian Blind Co. v. Am. Empire Ins. Co., 503 Pa. 300, 469 A.2d 563 (1983), and Tonkovic v. State Farm Mut. Auto. Ins. Co., 513 Pa. 445, 521 A.2d 920 (1987). In Rempel, the insured received a verbal confirmation from an agent that the insurance company would match a competitor’s offer for life insurance, but signed a contract inconsistent with that commitment. Following the insured’s death, the beneficiary sought to collect on the policy as promised by the agent and not surprisingly, the company denied coverage. The Pennsylvania Supreme Court acknowledged that insureds make the purchase decision at the time they apply and “[b]y the time the written policy is received, it has lost its importance to the insured.... It is not unreasonable ... for a purchaser of insurance to ‘pass’ when the time comes to read the policy.” Rempel, 471 Pa. at 410, 370 A.2d 366 (citation omitted).

In Standard Venetian, the insured purchased a general liability policy for his company, Venetian. The policy covered personal injury or property damage caused by Venetian, but excluded coverage for property damage to Venetian’s products caused by its employees or by the products themselves. Standard Venetian, 503 Pa. at 303, 469 A.2d 563. Four years after installation, one of Venetian’s porticos collapsed following a snow storm, destroying the portico and some property of the portico’s owner. When the owner sued Venetian, the company sought indemnification from its carrier for the cost of the owner’s property damage and the cost of the portico. The carrier brought a declaratory judgment action asking the court to find that while it was liable for the cost of the damage to the owner’s property stored under the portico, the plain terms of the policy excluded coverage for the cost of the portico. One of Venetian’s principals testified in a deposition that he had asked the insurance agent to procure a policy the provided “full coverage on everything we have,” id. at 304, 469 A.2d 563, but the poor fellow never read the policy when it was delivered to Venetian.

Venetian argued that because the exclusion had never been noted or explained to its principals the exclusion could not be enforced against it. Id. at 305-06, 469 A.2d 563. The Pennsylvania high court was not impressed. The court found that the exclusion was clear and unambiguous and therefore had to be enforced as written. Id. at 307, 469 A.2d 563.

Unlike the insured in Rempel, Venetian never asked for or received a specific representation that the policy would cover damage to its products. Venetian’s principals simply assumed that the general liability policy would cover that category of property damage. Lacking an affirmative misrepresentation, the Pennsylvania Supreme Court concluded that reformation was unjustified. Compare Standard Venetian, 503 Pa. at 306-07, 469 A.2d 563, with Rempel, 471 Pa. at 410-11, 370 A.2d 366. Some might have been tempted to view Standard Venetian as a signal that the state high court was stepping back from the reasonable expectations doctrine, but this was not to be the case.

Four years later in Tonkovic, the Pennsylvania Supreme Court put an end to that temptation. In Tonkovic, the insured had specifically requested a disability policy that would pay his home mortgage if he became disabled as a result of an accident for which he would also receive workers’ compensation. His insurance agent— aware of this expectation — made no effort to disabuse the insured that his policy would not coincide with the coverage requested. Tonkovic, 513 Pa. at 447-48, 521 A.2d 920. When the insured was injured at work and received worker’s compensation benefits, the insurance company promptly rejected his claim. Id. at 448, 521 A.2d 920. The court explained why Rempel and not Standard Venetian dictated the result. The court noted

a crucial distinction between cases where one applies for a specific type of coverage and the insurer unilaterally limits that coverage, resulting in a policy quite different from what the insured requested [as in Rempel ], and cases where the insured received precisely the coverage that he requested but failed to read the policy to discover clauses that are the usual incident of the coverage applied for [as in Standard Venetian ]. When the insurer elects to issue a policy differing from what the insured requested and paid for, there is clearly a duty to advise the insured of the changes so made. The burden is not on the insured to read the policy to discover such changes, or not read it at his peril. one theme emerges ... courts are to be chary about allowing insurance companies to abuse- their position vis-a-vis their customers. Thus we are confident that where the insurer or its agent creates in the insured a reasonable expectation of coverage that is not supported by the terms of the policy[,] that expectation will prevail over the language of the policy. -

Id. at 454, 521 A.2d 920. In reviewing these three cases, the Third Circuit found that

Tran, 408 F.3d at 136 (citing Bensalem, 38 F.3d at 1311) (alteration in original).

These cases reveal that reasonable expectations cases fall into two camps. In .one, “where one applies for a specific type of coverage and the insurer unilaterally limits. that coverage, resulting in a policy quite different from what the insured requested,” the insured’s expectations are reasonable and therefore govern the contract. West v. Lincoln Ben. Life Co., 509 F.3d 160, 168 (3d Cir.2007) (internal quotation marks omitted). In the other, where “the insured received precisely the coverage that he requested but failed to read the policy to discover clauses that are the usual incident of the coverage applied for,”, any other expectations are simply .unreasonable. Id. at 168 (internal quotation marks omitted).

Lucas’ representations to Vaden and Nunn 'with regard to specific provisions of the policy he subsequently sold to them establish the reasonable expectations of the parties. Vaden and Nunn never read their- policies, instead assuming- that each reiterated the terms Lucas had previously described to them. When they were subsequently injured and unable to work as NBA referees, they anticipated that, as Lucas had promised, they would receive payments until age sixty-five.

Plaintiffs’ failure to read the policy does not defeat their reasonable expectations. As the Supreme Court of Pennsylvania explained in Tonkovic, “[w]hen the insurer elects to issue a policy differing from what the insured requested and paid for.... [t]he burden is not on the insured to read the policy to discover such changes, or not read it at his peril.” 513 Pa. at 454, 521 A.2d 920 (emphasis added). Pennsylvania law recognizes that “[c]on-sumers ... view an insurance agent ... as one possessing expertise in a complicated subject^ and i]t is therefore not unreasonable for consumers to‘rely on the representations of the expert rather than on the contents of the insurance policy itself.” Rempel, 471 Pa. at 409, 370 A.2d 366. Indeed, “the insurance industry forces the insurance consumer to rely upon the oral representations of the insurance agent.” Collister v. Nationwide Life Ins. Co., 479 Pa. 579, 594, 388 A.2d 1346 (1978). Under the circumstances in this case, “it [was not] unreasonable [for Plaintiffs] not to read [the policy].” See Tonkovic, 513 Pa. at 452, 521 A.2d 920 (quoting Rempel, 471 Pa. at 411, 370 A.2d 366). Under Pennsylvania law, Vaden and Nunn are therefore entitled to reformation of their policies in line with their reasonable expectations.

Contrary to the holding of the district court, nothing in Pennsylvania precedent suggests that Plaintiffs must allege fraud or misrepresentation before the reasonable expectations of the insured can be applied — in fact, it suggests the opposite. In Tonkovic, the Supreme Court of Pennsylvania, applied the reasonable expectations doctrine and found for the insured even though the insured “did not set forth a separate cause of action ... for negligent misrepresentation.” 513 Pa. at 460, 521 A.2d 920 (Zappala, J., dissenting) (emphasis added). Similarly, in Rempel, although the insured’s claim was formally a claim of negligent misrepresentation, the Court noted that the insured more simply “sought recovery on the basis of the policy as it should have been written,” and permitted recovery based on the insured’s reasonable expectations. 471 Pa. at 413, 370 A.2d 366. In short, Plaintiffs’ failure to plead negligent misrepresentation or fraud does not prohibit the court from looking past the plain language of their written policies.

MCIC offers no rebuttal evidence to the claims of Nunn and Vaden that Lucas promised to deliver a disability income policy that defined disability in terms of one’s current job. Thus reformation of the contracts, which the district court determined was not barred by laches, is available to Plaintiffs as a matter of law.

But even if we reform the contract to meet the reasonable expectations of the insured, MCIC still presses that Plaintiffs’ attempt to enforce the contract is untimely. Its argument is premised on a strained understanding of the relationship between a procedural matter — the applicable state statute of limitations — and the substantive policies inherent in Pennsylvania contract law.

Plaintiffs concede in their brief that Connecticut law controls the statute of limitations — 6 years — on their breach of contract claims. See Connecticut General Statutes § 52-576(a). Connecticut, however, does not follow Pennsylvania’s version of the reasonable expectations doctrine; nor does it excuse an insured from not reading her policy. Connecticut’s view is that the statute of limitations commences for a non-conforming policy at delivery of the insurance contract. See Tolbert v. Conn. Gen. Life Ins. Co., 257 Conn. 118, 125-26, 778 A.2d 1 (2001).

But the parties and the district court agree that Pennsylvania substantive law defined the contract’s interpretation and the parties’ obligations thereunder; Pennsylvania is the contract state. Pennsylvania law determines Plaintiffs’ right to reformation; absolves the insured from not reading the policy at delivery; and allows the contract to be interpreted (or recast) from the date the carrier acts in a manner inconsistent with the insured’s reasonable expectations of coverage. The policies that underlay Pennsylvania’s substantive contract law of the reasonable expectations doctrine directly contradict those that drive Connecticut’s view of when a claim for non-conforming coverage accrues.

The substantive law of Pennsylvania controls how to interpret the contract— and reform it when necessary — and how to determine the nature and scope of the contractual rights and obligations in play; it is the last word in this case. Though Connecticut law decides the length of the statute of limitations, in this unusual confluence of competing and contrary policies, it would eviscerate the very heart of Pennsylvania’s reasonable expectations doctrine to give force to Connecticut law as to when the claim accrued. It would be a hollow victory indeed for Plaintiffs to succeed on their claim that the contract as written is not the contract to which they agreed only to be told that the contract as written should have triggered their breach of contract claims when the law of -the contract state absolved them from knowing that fact. The district court’s decision dismissing Plaintiffs’ breach of contract claims is therefore reversed.

The district .court’s order and judgment dismissing Plaintiffs’ complaints is REVERSED with costs and the matter is REMANDED to the district court for further proceedings in accord with this decision. 
      
      . The policy includes a “Notice of 10-Day Right to Examine this Policy” clause stipulating that Plaintiffs could return the policy if they were "not satisfied for any reason” within 10 days of receiving it. (Nunn and Vaden Dis. Inc. Policy at Cover).
     
      
      . The court denied MCIC's motion to dismiss the reformation claim for laches but then curiously concluded that even if the reasonable expectations doctrine applied, contract reformation would be improper because it “is an equitable remedy that is sparingly applied, and here, there has been extreme delay in filing suit....” Nunn, 2012 WL 3985162, at *9.
     
      
      . We review an award of summary judgment de novo, construing the evidence in the light most favorable to the nonmoving party and drawing all reasonable inferences in his favor. McBride v. BIC Consumer Prods. Mfg. Co., 583 F.3d 92, 96 (2d Cir.2009). Summary judgment is appropriate where the record reveals that there is "no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.” Fed.R.Civ.P. 56(a). A factual dispute is genuine "if the evidence is such that a reasonable jury could return a verdict for the nonmoving party.” Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986).
     
      
      . This might be a tougher case if the carrier had established that disability policies never define disability beyond five years in terms of inability to perform the job the insured performed at the time the disability began. But Lucas' success on behalf of the Major League Baseball umpires forecloses that argument here.
     
      
      . The district court correctly decided that MCIC failed to show any prejudice from the delay in Plaintiffs' bringing their claim for reformation. This conclusion would seem to preclude its later finding that even if Plaintiffs had made out a claim for reformation it would deny the claim in an exercise of its discretion as a result of Plaintiffs’ “extreme delay” in commencing suit. The standard for determining laches also measures the court’s discretion. To have employed the correct standard only to ignore it later was error as a matter of law.
     
      
      . MCIC also asserted in its motion for summary judgment at the district court that it is not accountable as a matter of Pennsylvania law for Lucas’ representations, which are the subject of' this lawsuit. The district court never reached this issue. On remand, the district court will be required to resolve this issue, as well as the issue of damages, costs, and interest if required by law.
     